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  • Posted: Oct 13, 2021
    Deadline: Not specified
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  • Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
    Read more about this company

     

    Service Consultant

    Who are we?

    Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. 

    What will you do?

    The purpose of this position is to provide support to the relationship management function. The successfulincumbent will be responsible for delivering quality service to customers, who could be either internal orexternal to Santam (including intermediaries, customers, partners and suppliers).
    The successful incumbent will also provide support to address customer needs, concerns and issues.

     

    Position based in Port Elizabeth 

    What will make you successful in this role?

    • Provide customer service to customers requiring special attention
    • Serve as first line of contact for customer queries
    • Communicate with stakeholders to provide information, feedback and follow through on customer queriesand/or instructions to team
    • Address unusual and non-standard customer issues
    • Task-related decision making within set policies and procedures
    • Schedule appointments on request
    • Manage e-mails via proxy
    • Assist with logistics and events and broker forum management
    • Provide reception services
    • Direct intermediaries to deal with correct channels
    • Monthly management cost analysis – variance reporting
    • Compile intermediary training lists and facilitates ad hoc requests

     

    QUALIFICATIONS AND EXPERIENCE

    • Grade 12
    • FAIS compliance (60 credits Commercial Lines and 30 credits Personal Lines)
    • RE 1
    • Commercial Lines and Personal Lines Contact Centre experience will be advantageous

     

    KNOWLEDGE AND SKILLS

    • Proficient with MS Excel, Word basic, Qlkview, intranet.
    • Detailed understanding and knowledge of Santam process.
    • Thorough understanding of all relevant customer support systems and processes related to all products.

    Personal Attributes

    • Communicates effectively - Contributing dependently
    • Decision quality - Contributing dependently
    • Action orientated - Contributing dependently
    • Optimises work processes - Contributing dependently

    Build a successful career with us

    • We’re all about building strong, lasting relationships with our employees. We know that you have hopes foryour future – your career, your personal development and of achieving great things. We pride ourselves inhelping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings,Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – thegroup provides many opportunities for growth and development.

    Core Competencies

    • Cultivates innovation - Contributing dependently
    • Customer focus - Contributing dependently
    • Collaborates - Contributing dependently
    • Being resilient - Contributing dependently

    Qualification and Experience

    • Degree or Diploma or Grade 12 with 3 to 5 years related experience.

    Knowledge and Skills

    • Customer Service
    • Team Support
    • Administration
    • Quality, compliance and accreditation

    Personal Attributes

    • Communicates effectively - Contributing dependently
    • Decision quality - Contributing dependently
    • Action orientated - Contributing dependently
    • Optimises work processes - Contributing dependently

    Build a successful career with us

    We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

    Core Competencies

    • Cultivates innovation - Contributing dependently
    • Customer focus - Contributing dependently
    • Collaborates - Contributing dependently
    • Being resilient - Contributing dependently
    • Drives results - Contributing dependently

    Turnaround time

    • The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

    Our commitment to transformation

    • The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.

    Method of Application

    Interested and qualified? Go to Santam Insurance on careers.sanlamcloud.co.za to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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