Service Contract Manager - M2 (Ogies) at Sandvik

Job Description

Provides technical support in electrical and mechanical maintenance. Maintains and improves machines and equipment to increase or maintain a high level of reliability, availability, cost-efficiency performance and customer relations, and teamwork.

Key Performance Areas

• Plan, prioritize, and schedule the team’s activities so that resources are used effectively and that work schedules and targets are met.
• Monitor the status of sales and services activities to identify problem areas and adapt procedures to improve the overall performance of the team.
• Liaise with functional and operational stakeholders (for example in sales, marketing, HR, finance, supply and logistics) to ensure that sales and services activities are integrated with other parts of the business and appropriate for current and future sales and marketing activities.
• Oversee the most complex, large or difficult contracts to maintain positive customer relations.
• Lead, direct, evaluate and develop contract management professional teams to ensure activities are completed accurately and timeously.

Profile required:

• Grade 12 / N3 technical qualification / equivalent qualification
• Section 13 Millwright Trade Certificate
• Basic computer literacy, Microsoft Excel, Word, Power Point and Outlook
• English proficiency
• Must have Flameproofing certification
• Must have Gas Testing certification
• Relevant mining experience (5 years as a Foreman or GES)
• Underground mining environment in the production section
• Will be required to work away from home where needed
• Will be required to work overtime
• Will need to undergo a medical assessment to determine fitness for role
• Must have a valid driver’s license
• Must have own reliable transport