Service Contract Manager (Security) at SKG Properties

ROLE OVERVIEW

• The Service Contracts Manager: Security is responsible for managing security service contracts, ensuring performance standards are met, and overseeing operational security services. This role ensures the efficient and effective delivery of security services, maintaining high standards of quality and compliance. The role will also ensure a focus on service performance against contracts, as well as supplier management. The Service Contracts Manager: Security will work closely with internal teams such as Facilities Management and Security Operations to ensure all services align with the companys operational and contractual objectives.

RESPONSIBILITIES:

Contract and Service Performance:

• Ensure security service providers meet performance standards as outlined in SLAs.
• Oversee contract compliance and performance adherence to service-level obligations.
• Handle contract renewals, modifications, and amendments.
• Focus on optimizing security service delivery, driving improvements, and ensuring compliance across all contracts.
• Work closely with internal specialized teams, including Security
• Operations and Procurement, to manage service interactions and ensure efficient coordination with the Facilities Management team.
• Implement strategies to enhance vendor relationships, focusing on continual performance improvement.

Operational Oversight:

• Oversee daily operations of security services.
• Ensure security services are delivered efficiently and effectively.
• Implement and monitor security service improvement plans.
• Ensure all security services comply with health and safety regulations and applicable industry standards.
• Maintain operational focus on key security systems, including surveillance, access control, and alarm systems, while coordinating with specialized in-house teams.
• Track KPIs to measure security service performance and identify areas of improvement.

Collaboration and Communication:

• Act as the primary liaison between the Security Services team and internal departments (e.g., Facilities Management, and Procurement), ensuring smooth coordination of service delivery.
• Work closely with Procurement to align on contract management, supplier engagements, and compliance with purchasing guidelines.
• Collaborate with field security services to ensure timely, efficient responses to security issues.
• Engage in regular performance reviews with internal stakeholders and security service providers to maintain alignment with business objectives.
• Facilitate conflict resolution with security service providers and ensure issues are escalated when necessary.

Security Services include:

• Surveillance and monitoring
• Access control
• Alarm systems maintenance
• Security personnel management
• Emergency response coordination
• Risk assessments and security audits

REQUIREMENTS:

• Bachelors degree in Security Management, Business Administration, or a related field.

SKILLS:

• Proficiency in security management software.
• Strong analytical and problem-solving abilities.
• Knowledge of health and safety regulations.
• Experience in budget management and cost control.
• Customer-focused with a commitment to service excellence.