Service Delivery Manager at Boldr

Description
WHAT IS YOUR ROLE

• As the Service Delivery Manager, you are responsible for improving performance productivity, efficiency, and profitability through the implementation of effective operational methods and strategies.

WHAT WILL YOU DO
People Management

• Establish, promote, and maintain the Boldr culture within the organization.
• Work seamlessly with the People Manager to source employee career growth and development opportunities across all client accounts. Understand employee career growth aspirations to enable matching of Boldr’s needs with employee abilities.
• Act as the escalation point for the Team Captains.
• Responsible for upholding our organization’s values throughout the workplace

Client Management

• Work to maintain an open dialogue with clients in both positive and negative situations
• Monitor achievement of internal and external KPI’s and ensure excellent service to all clients under you
• Support the Team Captains in client-facing or internal issues which arise within your department
• Provide the Executive Team with strategic information, context, and recommendations for each client under you
• Meet and communicate with clients to address operational issues and be “the face” of the company to our clients
• Support Executive Sponsors and Account Managers with the creation of daily, weekly, monthly, quarterly reports used during Client Business Reviews

Project Management

• Utilize project management skills to support the implementation of new business and successfully transition new business from our implementation team to our Operations team

Requirements
YOU HAVE…

• Bachelor's/College Degree of any related field you’re passionate about!
• Minimum of 3 years experience working in a team environment
• Strong proficiency in English communication both written and oral
• Excellent analytical skills
• Excellent interpersonal skills with ability to easily relate with people in various levels of the organization.

Benefits

• Salary plus benefits