Service Delivery Manager for Regional/Global Contractual Accounts at Hewlett Packard Enterprise

Responsibilities:

• Develops and nurtures senior management relationships with the customer.
• Owns customer operational relationship: develops and nurtures to excellent customer satisfaction : Principle contact for operational and tactical issues representing delivery of all services (all functions internal and 3rd party)) to the customer: manages customer expectations by developing performance metrics and reporting, escalation management and communication plan.
• Understands customer at local, country, region and worldwide level to analyze delivery requirements and contribute to customer strategic business plan.
• Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.
• Owns expense/cost target commitments for all service delivery requirements developing, implementing and monitoring expense controls.
• Ability to effectively and proactively manage risk for medium to high risk projects.
• Negotiates with and manages 3rd party vendors contributing to contractual requirements.
• Identifies incremental revenue opportunities and supports pursuit activities.
• Assures compliance with HP and customer's HR, legal, financial, ethics and government related policies, strategies, and processes.
• Contributes to knowledge management capture, documentation and publication to drive organizational maturity.

Education and Experience Required:

• First Level University Degree or equivalent combination of education and experience.
• 3 – 8 years relevant business experience.
• Multi cultural and x-country experience desired ITIL/ITSM experience.
• Project management skills