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Our Purpose Statement Empowering business and society through people and technology On 1st August 2019, we announced the launch of our new ICT brand, a brand our people will take forward to deliver ICT services in South Africa and EMEA markets. A big part of our new ICT brand is that it's been designed for us, the people to serve our clients as one, a...
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ABOUT THE POSITION
The Role: Essential functions:
Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.
Ensure that all calls are logged within ITSM tool as per the required operational processes.
Assist team with work overload as and when required and ensure general administration work is up to date.
Ensure high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner.
Follow appropriate escalation procedures as and when required.
Ensure adherence to respective client specific Operational Manuals.
Skills and Experience: Essential Qualification:
A+
N+ or Higher
Preferred Qualification:
ITIL v3 or ITIL 4
Experience Required:
1-2 Years?? experience in an IT service desk environment
1-2 Years?? Customer service experience .
1-2 Years?? experience in First call resolution .
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