Service Engineer (Uptime Representative) at Caterpillar Inc.

Role Definition:

• Assists with product problem management within an assigned territory or industry; Maximizes Customer Loyalty while minimizing the commercial impact of customer complaints related to products, applications, and maintenance requirements thru appropriate and timely use of resources including Goodwill.

What You Will Do (Responsibilities):

• Providing input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability. Drive and support Dealer Product Problem Management process.
• Building dealer's technical capabilities to identify and repair product deficiencies.
• Providing technical guidance and counseling dealers on presentations designed to inform customers of service advantages.
• Directing dealers in managing Product Improvement Programs cost-effectively and within designated timeframes.
• Collaborate internally with business partners to deliver product defect fixes for our end users in partnership with our dealers.

What Will Put You Ahead (Preferred Skills):

• Bachelor’s degree in Mechanical or Mechatronics Engineering or equivalent. Master’s degree is a plus.
• Minimum 4 years experience in a similar position.
• Demonstrated expertise and experience working in emerging markets or regions