Service Management Analyst at Arup

The Opportunity  

• At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve. 
• Develop solutions for service management using ServiceNow
• Carry out analysis to support the design of processes and practices and work with client groups to capture unmet needs 
• Run testing of system configuration within supporting technologies such as ServiceNow
• Lead in cross functional, business-facing workshops and collaborate with stakeholders to gather requirements and identify service automation opportunities. 
• Recommend continuous improvements to processes and ways of working based on process improvement feedback from client groups 
• Research and evaluate emerging technologies and automation in the service domain 
• Continuing your personal development and career growth with support from our experienced members, learning platforms and partners

Is this role right for you?

• ServiceNow Certified System Administrator is desirable but not essential 
• ITIL certification in service management foundation level (or related equivalent qualification) is desirable but not essential 
• Experience configuring solutions to support service management
• Some experience working within an agile development team 
• Requirements capture and analysis experience 
• Experience analysis and configuring service management platforms including IT service management, customer service management, governance, risk and compliance and IT business management.