Service Management Coordinator at Anglo American

Job Description:

The Business Relationship Coordinator facilitates the activities between Transitions, Reporting, BRM and Continuous Improvement. The role will also provide back-up support to the Business Relationship Specialists.

• Responsible for the consolidation of the insights into reviews 
• Monitoring and tracking the progress of the actions agreed upon to address issues identified at the QBR’s, post discussion at the MPR (Monthly Performance Reviews)
• Acting as the secondary contact for level 3 escalations to GSS, ensuring that the resolution is facilitated, and a report back is provided to the primary contact
• Identifying business opportunities arising from actions recorded in the MPR’s and escalate process improvement initiatives to the Continuous Improvement teams
• Tracking performance improvements arising from said initiatives where impact is to >60% of the business to ensure standardization
• Assessing the KPI’s and insights shared in performance discussions and work with the reporting team to facilitate enhancements to the respective reporting dashboards
• Keeping up to date on new transitions/scope changes, ensuring that KPI’s are defined and aligned to the scope of work and relevant data is brought into the performance Review and feedback dashboards
• Coordinating actions arising from MPR’s, identify potential for process improvement and facilitate initiatives through the continuous improvement team.

This role is at a Band 6/10 level reporting to the Manager: Business Relationship

Qualifications:

• Business degree or similar / RPL preferable
• 3- 5 years’ work experience in a Shared Service environment
• Project management experience an advantage
• Business analysis knowledge an advantage

Experience:

• Ability to derive insights from reported data​ and recommend necessary actions
• Knowledge of shared services functions​
• Finance and HR services as well as Change Management experience 
• Experience of developing process, procedures, controls documentation
• Relationship/stakeholder management​