Service Manager, Chinese Sector at Standard Bank Group

Job Description

• Manage and grow a portfolio of clients within the Chinese sector, driving sustainable business performance and delivering exceptional client service. The role is responsible for developing and maintaining strategic client relationships, providing expert market insights, and ensuring portfolio profitability, compliance, and risk management.
• Working closely with cross-functional teams, the incumbent will deliver tailored solutions, identify growth opportunities, and support the expansion of the Chinese sector portfolio.
• The position also requires leading client engagements, monitoring market and regulatory developments, mentoring junior team members, and contributing to the achievement of business objectives through proactive stakeholder management and sector expertise.

Qualifications

Minimum Qualifications

• Type of Qualification: Diploma
• Field of Study: Business Commerce, Consumer Services, Finance, or related field

Preferred Qualifications

• Advanced Degree in Finance, Business Administration, or related field
• Professional certifications such as CFA, FRM, or equivalent
• Experience with risk management and compliance in the financial sector
• Knowledge of regulatory requirements in the Chinese financial market

Experience Required

Service Management

Operations

5-7 years

• Advanced general client services and/or support capability with seasoned technical experience.
• Client relationship experience preferred.
• Experience resolving complex client services issues, with demonstrated ability to interact across multiple internal stakeholders.
• Seasoned knowledge and/or exposure to banking products, services and channels as well as relevant sector experience with a deeper understanding of relevant industries.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Checking Things
• Developing Expertise
• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Following Procedures
• Interpreting Data
• Making Decisions
• Managing Tasks
• Providing Insights
• Resolving Conflict
• Showing Composure
• Team Working
• Understanding People
• Upholding Standards

Technical Competencies:

• Business Administration Skills
• Business Development
• Client Knowledge
• Client Retention
• Coaching and Mentoring
• Compliance
• Data Analysis
• Data Management (Administration)
• Information Management
• Operational Planning
• Product and Services Knowledge
• Product Related Systems (Consumer Banking)
• Risk Awareness
• Risk Management
• Strategic Planning and Reporting
• Written Communication