Current Vacancies at Standard Bank Group

Job Description

• Manage and grow a portfolio of clients within the Chinese sector, driving sustainable business performance and delivering exceptional client service. The role is responsible for developing and maintaining strategic client relationships, providing expert market insights, and ensuring portfolio profitability, compliance, and risk management.
• Working closely with cross-functional teams, the incumbent will deliver tailored solutions, identify growth opportunities, and support the expansion of the Chinese sector portfolio.
• The position also requires leading client engagements, monitoring market and regulatory developments, mentoring junior team members, and contributing to the achievement of business objectives through proactive stakeholder management and sector expertise.

Qualifications

Minimum Qualifications

• Type of Qualification: Diploma
• Field of Study: Business Commerce, Consumer Services, Finance, or related field

Preferred Qualifications

• Advanced Degree in Finance, Business Administration, or related field
• Professional certifications such as CFA, FRM, or equivalent
• Experience with risk management and compliance in the financial sector
• Knowledge of regulatory requirements in the Chinese financial market

Experience Required

Service Management

Operations

5-7 years

• Advanced general client services and/or support capability with seasoned technical experience.
• Client relationship experience preferred.
• Experience resolving complex client services issues, with demonstrated ability to interact across multiple internal stakeholders.
• Seasoned knowledge and/or exposure to banking products, services and channels as well as relevant sector experience with a deeper understanding of relevant industries.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Checking Things
• Developing Expertise
• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Following Procedures
• Interpreting Data
• Making Decisions
• Managing Tasks
• Providing Insights
• Resolving Conflict
• Showing Composure
• Team Working
• Understanding People
• Upholding Standards

Technical Competencies:

• Business Administration Skills
• Business Development
• Client Knowledge
• Client Retention
• Coaching and Mentoring
• Compliance
• Data Analysis
• Data Management (Administration)
• Information Management
• Operational Planning
• Product and Services Knowledge
• Product Related Systems (Consumer Banking)
• Risk Awareness
• Risk Management
• Strategic Planning and Reporting
• Written Communication

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Job Description

• To efficiently conduct periodic client reviews for Personal and Private Banking (PPB), implementing necessary changes in alignment with regulatory standards. This role ensures that the review process is completed accurately, professionally, and within the required timeframes.

Minimum Requirements

• Matric (Grade 12)
• 2-3 years' experience in AML, KYC, CDD, EDD or a compliance-related role in Banking
• Good understanding of KYC and regulatory requirements
• Strong attention to detail and communication skills

Key Responsibilities

• Conduct periodic KYC reviews and assess customer files.
• Request and follow up on outstanding documentation.
• Update and maintain customer information on internal systems.
• Ensure compliance with internal policies and regulatory requirements.
• Resolve KYC-related queries with internal and external stakeholders.
• Review analysts' work where required and maintain accurate statistics and records.
• Monitor outstanding cases and ensure resolution within SLA timelines.

Contract Duration: 9 Months

Position Type: Fixed-Term Contract

Qualifications

• Type of Qualification: Matric

Experience Required

• Matric (Grade 12)
• 2-3 years' experience in AML, KYC, CDD, EDD or a compliance-related role in Banking
• Good understanding of KYC and regulatory requirements
• Strong attention to detail and communication skills

Behavioural Competencies:

• Checking Things
• Developing Expertise
• Embracing Change
• Examining Information
• Following Procedures
• Interacting with People
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Producing Output
• Taking Action
• Upholding Standards

Technical Competencies:

• Business Administration Skills
• Compliance
• Query Resolution
• Risk Management
• Verbal Communication

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Job Description

• Facilitate the execution of a singular complexed Agile Release Train (ART) within the Scaled Agile Framework (SAFe). Guide the team through PI Planning, ensuring alignment with the Program and Portfolio levels, and facilitating the execution of the PI objectives.
• Drive continuous improvement to ensure consistent value delivery. Provide visibility of health of feature delivery, overall program increment, promote Lean-Agile transformation, influencing, coaching leaders/teams in the new processes.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Information Technology
• Licenses & Certifications: Certified Scrum Manager

Experience Required

Delivery Facilitation / Agile Transformation

• Technology
• 5-7 years
• Experience with SAFe 4 framework and implementation of Agile Release Trains and Lean Agile Progreamme execution in small to medium solution.
• 5-7 years
• Good understanding of Agile working practices and LEAN and Scrum proficiency and working collaboravelty across teams

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Embracing Change
• Exploring Possibilities
• Inviting Feedback

Technical Competencies:

• Agile Concepts
• Agile Estimation and Prioritisation
• Agile Measurements
• Agile Principles
• Feasibility/Viability Assessment
• Stakeholder Management (IT)

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Job Description

• To independently manage and grow a portfolio of moderately complex clients and internal relationships across the end to end client engagement value chain, to ensure the clients' needs are fulfilled, while managing risk, delivering exceptional client experience and contributing towards achieving revenue targets.
• Act as a trusted advisor, influencing timelines, expectations, and proactively negotiating across departments and coordinating the origination and execution of client centric solutions.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Banking

Experience Required

• 8-10 years experience and advanced understanding of the Client Coverage capabilities and a competent understanding of the overall CIB and competitive environment.
• 8-10 years experience and track record of applying sector trends and strategic insights to developing solutions and opportunities for client growth.
• 8-10 years experience working in a deal team, leading and managing cross functional teams to drive client centric solutions, deliver revenue growth and a comprehensive client experience.
• 8-10 years experience in risk management and fulfilling the role of "first line of defence".
• 8-10 years experience in conducting, collating and reviewing detailed financial and / or valuation analysis.
• 8-10 years experience leading client engagement at senior management and executive level, acting as a trusted advisor.

Behavioural Competencies:

• Articulating Information
• Conveying Self-Confidence
• Convincing People
• Developing Strategies
• Interacting with People
• Making Decisions
• Producing Output
• Providing Insights
• Pursuing Goals
• Showing Composure
• Team Working
• Understanding People

Technical Competencies:

• Business Development
• Client Knowledge
• Client Retention
• Client Servicing
• Financial Analysis

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Job Description

• We are looking for an experienced, client-focused Universal Banker to support the delivery of sales, service, client experience and operational objectives within a branch and Local Market environment.
• The role is responsible for engaging with Personal, Prestige and Private Banking clients, understanding their banking needs and resolving client demand in a one-and-done manner where possible.
• The Universal Banker will also partner closely with the Universal Banking Team Leader to support the execution of Local Market initiatives, identify client growth opportunities, promote appropriate banking solutions and contribute to a high-performing branch environment.
• The role may require travel within the Local Market from time to time to support client engagement, branch initiatives and business execution.

Key Responsibilities:

• Engage with clients across branch and digital channels to understand their needs, resolve banking queries, open and maintain accounts and deliver a consistent client experience in line with laid-down procedures.
• Support the Universal Banking Team Leader in executing Local Market initiatives by identifying client opportunities, supporting sales activity and contributing to the delivery of branch and Local Market objectives.
• Identify cross-selling and up-selling opportunities through client conversations, promote relevant banking products and services and encourage the use of digital and non-branch channels.
• Apply risk, compliance and regulatory requirements across all client interactions, including Know Your Customer, Protection of Personal Information, FAIS disclosures, account opening, mandates and application submissions.
• Analyse client information, account conduct and supporting documentation to make informed recommendations, resolve demand within scope and escalate matters where required.
• Contribute to a high-performing team culture by following agreed ways of work, supporting team learning, sharing insights and assisting colleagues where needed.

Qualifications

• NQF Level 5 FAIS-aligned qualification in a field linked to the role, such as Commerce, Banking, Finance, Financial Planning, Business Management or a related discipline.
• Must meet FAIS Fit and Proper requirements.
• FAIS Representative status is required, or the ability to operate under supervision where applicable.
• A valid driver’s licence is advantageous where Local Market travel is required.

Minimum Experience:

• 3 to 4 years’ experience in branch banking, frontline banking, client service, sales or a contact centre environment.
• Good understanding of banking products, account processes, application submissions, client onboarding and laid-down banking procedures.
• Experience engaging clients to understand their financial needs and identify appropriate banking, lending, insurance, digital or broader financial solutions.
• Sound working knowledge of risk, compliance and regulatory requirements, including FAIS, Know Your Customer and Protection of Personal Information requirements.
• Ability to work in a target-driven environment, manage client demand effectively and support team delivery against sales, service and operational objectives.

Behavioural Competencies:

• Adopting Practical Approaches and Following Procedures
• Articulating Information and Convincing People
• Challenging Ideas and Exploring Possibilities
• Generating Ideas and Providing Insights
• Making Decisions and Producing Output
• Showing Composure and Understanding People

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

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Job Description

• To acquire, service and retain clients within the Prestige Banking segment by delivering exceptional relationship management, conducting structured needs analyses and deepening product uptake across lending, transactional and digital banking.
• The role focuses on proactive portfolio growth, quality client engagement, and the identification of wealth, investment and fiduciary opportunities through collaboration with specialist teams.

Key Responsibilities:

• Manage and grow an assigned Prestige client portfolio through proactive engagement, needs‑based conversations and consistent relationship building
• Deepen client banking relationships by identifying opportunities across transactional, lending, digital and rewards solutions
• Identify wealth, investment, fiduciary and estate planning needs and refer clients to Financial Planners, Investment Consultants and specialist teams
• Conduct structured client reviews to understand financial goals and recommend appropriate banking solutions
• Action client service requests efficiently across digital, voice and branch channels, ensuring fast turnaround and a seamless client experience
• Uphold governance and compliance standards by completing all AML, KYC, due diligence, arrears management and regulatory requirements on time

Qualifications

• Bachelor’s Degree in Commerce, Banking, Finance or related field or Advanced Diploma (NQF 7) FAIS-recognised qualification
• Valid driver’s licence and mobility to travel to client sites

Experience Required:

• 2 years total banking experience, with 1 to 2 years FAIS-related experience in a physical, virtual or voice branch environment
• Proven experience in relationship banking, managing a personal, prestige or affluent client portfolio
• Exposure to wealth management, investment consulting, or financial planning referral environments
• Demonstrated ability to grow a portfolio, drive product entrenchment (lending, transactional and digital) and retain clients
• Experience working across multi-channel environments to action client requests, manage credit applications and resolve service gaps

Behavioral Competencies:

• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Developing Expertise

Technical Competencies:

• Banking Process & Procedures
• Client Knowledge
• Client Retention & Client Servicing
• Customer Understanding ( Consumer Banking)
• Risk Awareness & Risk Identification

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Job Description

• We are looking for an experienced, client-focused sales consultant with a proven sales track record to join our branch banking environment as a Universal Banker.
• This role is suited to a confident frontline banking professional who can engage clients, identify needs, provide appropriate banking solutions and contribute to sustainable sales growth while delivering excellent client service and meeting all risk, compliance and FAIS requirements.

Key Responsibilities:

• Engage clients across branch and related banking channels to understand their needs, resolve queries and provide appropriate banking solutions in line with service, product and legislative requirements.
• Identify sales and demand generation opportunities through client conversations, promote relevant banking products and channels, and contribute to branch sales and growth objectives.
• Open, amend, transfer and close client accounts in line with laid-down procedures, risk controls, KYC, POPIA and FAIS requirements.
• Assess client needs by reviewing account conduct, income and expenditure, scorecards and supporting information to provide informed recommendations and appropriate solutions.
• Educate clients on banking processes, digital functionality, self-service channels, product features and their rights and obligations in line with the Code of Banking Practice.
• Maintain accurate records, update required management information, adhere to team ways of work and contribute to a high-performing branch environment.

Qualifications

• National Certificate or equivalent NQF 5 FAIS-aligned qualification in a field related to banking, financial services, commerce, sales, client service or a related discipline.
• Must meet FAIS Fit and Proper requirements.

Minimum Experience:

• 3 to 4 years’ experience in a branch banking, financial services, contact centre sales or client-facing sales environment.
• Proven sales track record with experience identifying client needs, promoting solutions, cross-selling and achieving sales or growth targets.
• Strong understanding of banking products, client servicing, account opening, application processing and customer acceptance requirements.
• Experience working in a regulated environment where adherence to risk, compliance, KYC, POPIA and FAIS requirements is critical.
• Confident client engagement capability with the ability to build rapport, ask the right questions, handle pressure and provide practical solutions.

Behavioural Competencies:

• Checking Things, Examining Information and Following Procedures
• Convincing People, Impressing People and Seizing Opportunities
• Establishing Rapport, Interacting with People and Inviting Feedback
• Developing Expertise, Developing Strategies and Exploring Possibilities
• Generating Ideas, Taking Action, Pursuing Goals and Meeting Timescales
• Embracing Change, Showing Composure, Team Working and Thinking Positively

Technical Competencies:

• Application & Submission Verification
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding
• Processing
• Product Knowledge

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Job Description

• We are seeking a dynamic and results-driven Relationship Manager to join our Private Banking team. This role is responsible for growing, managing, and retaining a portfolio of high-net-worth clients while delivering exceptional value through personalised financial solutions.

Key Responsibilities:

• Develop and maintain strong relationships with high-net-worth clients by providing tailored financial solutions, proactive engagement, and outstanding service.
• Conduct in-depth financial analyses, create personalised banking strategies, and ensure full compliance with regulatory requirements and internal policies.
• Analyse industry trends, assess the competitive landscape, and provide performance reports to support informed decision-making and drive business growth.

Qualifications

• FAIS aligned Degree in Business Commerce (NQF7 or higher)
• FAIS Representative certification is mandatory, in line with regulatory requirements.

Required Experience:

• Minimum of 7 years’ experience in financial services, with at least 5–7 years in a relationship management or private banking role.
• Proven ability to analyse clients’ financial needs, identify opportunities, and deliver tailored financial solutions that create value for both client and bank.
• Demonstrated success in client acquisition, retention, and portfolio management within a high-net-worth segment.
• Experience in structuring credit applications and facilitating complex lending, investment, and offshore product offerings.
• Proficient understanding of banking processes, financial acumen, and consumer banking products.

Behavioural Competencies:

• Articulating Information & Providing Insights
• Interpreting Data & Examining Information
• Developing Expertise
• Convincing People & Establishing Rapport
• Producing Output
• Seizing Opportunities
• Taking Action

Technical Competencies:

• Banking Process & Procedures
• Commercial Acumen
• Customer Understanding ( Consumer Banking)
• Financial Acumen
• Product Knowledge (Consumer Banking)
• Risk Identification
• Risk Reporting

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Job Description

• This is a branch-based leadership role responsible for overseeing the effective functioning of a Point of Representation (POR) within Personal and Private Banking.
• The role focuses on driving sales and service performance, ensuring operational excellence, maintaining strong risk and compliance standards, and leading a high-performing frontline team to deliver a consistent and client-centric banking experience.

Key Responsibilities:

• Lead and manage a team to deliver sales, service and client experience objectives while building a high-performance culture
• Drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake
• Oversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and control
• Monitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirements
• Analyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demand

Qualifications

• Diploma or Advanced Certificate (NQF6 FAIS recognised qualification) in Banking, Finance, Business Management or a related field
• FAIS Representative status

Minimum Experience:

• 3 to 4 years’ experience in a frontline banking environment, with strong exposure to sales, service delivery and client engagement
• Proven experience leading or coordinating a frontline team to deliver on sales, service, operational and client experience objectives
• Experience managing team performance, coaching and development, while supporting people processes in partnership with Human Capital
• Strong working knowledge of branch operations, risk controls, compliance requirements, cash handling and banking processes

Behavioural Competencies:

• Adopting Practical Approaches, Following Procedures and Producing Output
• Articulating Information, Convincing People and Understanding People
• Challenging Ideas, Exploring Possibilities and Generating Ideas
• Directing People and Making Decisions
• Providing Insights

Technical Competencies:

• Application and Submission Verification,
• Customer Acceptance and Review
• Banking Process and Procedures
• Customer Understanding
• Product Knowledge

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Job Description

• To clarify business requirements, documenting associated user stories and acceptance criteria, through in-work collaboration with business stakeholders, cross functional teams and product owners contributing to the accurate and effective end-to-end delivery of expectations.
• To assume the role of scrum master within the Feature team if required

Qualifications

• Type of Qualification: First Degree
• Field of Study: Information Technology

Experience Required

Experience & Software Design

• Technology
• 5-7 years
• Good understanding of Agile working practices and LEAN and SCRUM proficiency and working collaboratively across teams
• 5-7 years
• Proven experience in requirements elicitation, gathering, documentation and management and analysing business needs and provide solutions, working in an agile environment.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Embracing Change
• Exploring Possibilities
• Inviting Feedback

Technical Competencies:

• IT Business Analysis/ Feature Analysis
• IT Knowledge
• Requirements Gathering and Management
• Research & Information Gathering
• Stakeholder Management (IT)

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Job Description

• To design, code, test, debug, and maintain programs in development environments. Apply agreed standards and tools, to achieve a well-engineers result. Work within a strict framework of programming standards under supervision of senior technical resources.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Information Technology

Experience Required

Software Engineering

• Technology
• 5-7 years
• Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.
• 8-10 years
• Proven experience in modern engineering practices i.e. dev ops, agile etc., Proven experience across multiple, broad IT Engineering disciplines, with demonstrated specialisation in at least one. Experience within the required scope of expertise.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information

Technical Competencies:

• Agile Engineering
• API Engineering
• Automation
• Cloud Computing
• Continuous Delivery (CD)
• Continuous Deployment

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Job Description

• To design, code, test, debug, and maintain programs in development environments. Apply agreed standards and tools, to achieve a well-engineers result. Work within a strict framework of programming standards under supervision of senior technical resources.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Information Technology

Experience Required

Software Engineering

• Technology
• 5-7 years
• Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.
• 8-10 years
• Proven experience in modern engineering practices i.e. dev ops, agile etc., Proven experience across multiple, broad IT Engineering disciplines, with demonstrated specialisation in at least one. Experience within the required scope of expertise.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Developing Expertise
• Documenting Facts
• Embracing Change

Technical Competencies:

• Agile Engineering
• API Engineering
• Automation
• Cloud Computing
• Continuous Delivery (CD)

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Job Description

• To apply quantitative expertise to support in the design, development, and maintenance of the integrated suite of TCM models. Responsible to provide support in the execution of model builds and data analytics, ensuring all deliverables meet the rigorous standards of the Group Model Risk Framework.
• This role focuses on the practical implementation of modelling solutions across Economic and Regulatory capital, liquidity, and interest rate risk to enable data-driven financial management.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Finance and Accounting, Information Studies, Information Technology, Mathematical Sciences, Quantitative Studies

Experience Required

Treasury Capital Management

• Finance & Value Management
• 3-4 years
• Experience in a financial services environment, specifically within a quantitative risk, treasury, or balance sheet management function to understand the practical application of financial metrics. Practical experience in statistical programming and data science using Python, R, or SQL to develop, test, and execute quantitative models.
• 3-4 years
• Exposure to Treasury-specific domains such as Economic Capital, Liquidity Risk (LCR/NSFR), Capital Management (ICAAP), or Interest Rate Risk in the Banking Book (IRRBB) to ensure familiarity with regulatory modelling requirements.
• Experience in data engineering and ETL (Extract, Transform, Load) processes, including the ability to handle and cleanse large, unstructured datasets to ensure data integrity for modelling.

Technical Competencies:

• Banking Process & Procedures
• Data Analytics
• Data Compliance
• Data Quality
• Financial Acumen
• Financial Analysis
• Planning, Forecasting and Budgeting
• Quantitative Analysis
• Statistical & Mathematical Analysis
• Understanding GAAP

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Examining Information
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Taking Action
• Team Working
• Upholding Standards

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Job Description

• To provide full financial management services to various areas in the bank, through engagement and the leading of teams. Develop and implement processes, systems and controls in the finance area.

Qualifications

• First Degree in Business Commerce, Finance and Accounting
• BCom Honours in Accounting, Finance

Experience Required

• Minimum 3 years' experience as a Finance Manager within the Financial Services industry.
• Proven experience in financial planning, budgeting, forecasting, and financial analysis.
• Demonstrated experience in Finance Automation.
• Experience engaging with senior business stakeholders and providing financial advisory support.

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Embracing Change
• Establishing Rapport
• Generating Ideas
• Interacting with People
• Making Decisions
• Producing Output
• Resolving Conflict
• Upholding Standards

Technical Competencies:

• Financial Accounting
• Financial Analysis
• Financial and Accounting Control
• Financial Management (Financial)
• Interpreting Financial Statements
• Management Accounting
• Planning, Forecasting and Budgeting
• Preparing Financial Statements

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Job Description

• To lead and drive the optimised allocation and management of financial resources within risk appetite for all Africa Regions banking entities to support growth and returns for the benefit of all shareholders whilst ensuring appropriate outcomes are achieved across all strategic value drivers.
• Monitor all TCM process activities to ensure compliance to the Finance & Value Management toolbox, policies, procedures and minimum standards, country-specific regulations and international best practices.

Qualifications

• Type of Qualification: Post Graduate Degree
• Field of Study: Finance and Accounting
• Licenses & Certifications: Chartered Accountant (CA)

Experience Required

Treasury Capital Management

• Finance & Value Management
• 3-4 years
• Knowledge of, and experience in, market risk, credit risk, liquidity risk or other risk disciplines, including understanding of developed and developing financial markets with specific focus and experience in Sub-Saharan Africa markets.
• 8-10 years
• The role requires a seasoned incumbent with deep specialist liquidity and capital experience gained from a large complex bank, dealing with exposure in both wholesale and retail sectors, is non-negotiable. Able to identify and quantify material liquidity and capital risks arising from the business model and strategy. Able to interact at a senior level with key industry, regulator & Group staff on technical aspects relating to liquidity and capital risk.

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Checking Things
• Developing Expertise
• Developing Strategies
• Embracing Change
• Examining Information
• Exploring Possibilities
• Interacting with People
• Interpreting Data
• Providing Insights
• Upholding Standards

Technical Competencies:

• Compliance
• Economic Capital Management
• Economic Research
• Financial Acumen
• Financial Analysis
• Financial Management (Financial)
• Liquidity Management
• Quantitative Analysis
• Risk Identification
• Risk Management
• Risk Reporting
• Statistical & Mathematical Analysis
• Understanding GAAP

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Job Description

• We are looking for an experienced, client-focused Universal Banker to support the delivery of sales, service, client experience and operational objectives within a branch and Local Market environment.
• The role is responsible for engaging with Personal, Prestige and Private Banking clients, understanding their banking needs and resolving client demand in a one-and-done manner where possible. The Universal Banker will also partner closely with the Universal Banking Team Leader to support the execution of Local Market initiatives, identify client growth opportunities, promote appropriate banking solutions and contribute to a high-performing branch environment.
• This opportunity supports our Boland West Coast Local Market, with opportunities across Paarl, Worcester, Vredenburg, Vredendal and Malmesbury. The role may require travel within the Local Market from time to time to support client engagement, branch initiatives and business execution.

Key Responsibilities:

• Engage with clients across branch and digital channels to understand their needs, resolve banking queries, open and maintain accounts and deliver a consistent client experience in line with laid-down procedures.
• Support the Universal Banking Team Leader in executing Local Market initiatives by identifying client opportunities, supporting sales activity and contributing to the delivery of branch and Local Market objectives.
• Identify cross-selling and up-selling opportunities through meaningful client conversations, promote relevant banking products and services and encourage the use of appropriate digital and non-branch channels.
• Apply risk, compliance and regulatory requirements across all client interactions, including Know Your Customer, Protection of Personal Information, FAIS disclosures, account opening, mandates and application submissions.
• Analyse client information, account conduct and supporting documentation to make informed recommendations, resolve client demand within scope and escalate matters where required.
• Contribute to a high-performing team culture by following agreed ways of work, supporting team learning, sharing insights and assisting colleagues where needed.

Qualifications

• NQF Level 5 FAIS-aligned qualification in a field linked to the role, such as Commerce, Banking, Finance, Financial Planning, Business Management or a related discipline.
• Must meet FAIS Fit and Proper requirements.
• FAIS Representative status is required, or the ability to operate under supervision where applicable.
• A valid driver’s licence is advantageous where Local Market travel is required.

Minimum Experience:

• 3 to 4 years’ experience in branch banking, frontline banking, client service, sales or a contact centre environment.
• Good understanding of banking products, account processes, application submissions, client onboarding and laid-down banking procedures.
• Experience engaging clients to understand their financial needs and identify appropriate banking, lending, insurance, digital or broader financial solutions.
• Sound working knowledge of risk, compliance and regulatory requirements, including FAIS, Know Your Customer and Protection of Personal Information requirements.
• Ability to work in a target-driven environment, manage client demand effectively and support team delivery against sales, service and operational objectives.

Behavioural Competencies:

• Adopting Practical Approaches and Following Procedures
• Articulating Information and Convincing People
• Challenging Ideas and Exploring Possibilities
• Generating Ideas and Providing Insights
• Making Decisions and Producing Output
• Showing Composure and Understanding People

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

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Job Description

• To monitor and measure performance, engage and collaborate with stakeholders and leverage subject matter expertise across the Global Markets Trade Lifecycle Value Chain for FX and Money Markets, to achieve process and system integration, drive continuous improvement and optimization of service delivery. 

Qualifications

• Type of Qualification: First Degree Field of Study: Business Commerce
• Experience Required: Global Markets Operations
• 5-7 years
• Demonstrated ability to build and maintain constructive stakeholder relationships across an organisation, leverage the knowledge of subject matter experts to resolve issues and enhance operations and operate effectively in a matrix organisation. Demonstrated ability to identify, understand and mitigate risk (financial, transactional, reputational, legal, regulatory and credit risks).
• 5-7 years
• Global Markets Trade Support and/or back-office work experience with seasoned knowledge of Money Markets and FX products.
• Demonstrated expertise in complex financial market products, particularly in cash management, interest rate instruments, and foreign exchange transactions.
• Advanced proficiency in the use of data-lead tools to provide the basis for accurate measurement and to support informed decision-making.

Behavioural Competencies:

• Meeting Timescales
• Producing Output
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Data Management 
• Process Governance
• Product Knowledge (Money Markets, FX and other GM products)
• Project Management
• Root Cause Analysis

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Job Description

• To provide independent oversight, challenge and trusted Non-Financial Risk (NFR) partnership across Technology, Artificial Intelligence (AI) and Change Risk within Corporate and Investment Banking (CIB).
• The role is responsible for driving the effective identification, assessment, monitoring and mitigation of technology, cyber, AI, data and change-related risks, while supporting the implementation of the NFR framework, strengthening control environments, promoting a strong risk culture, and ensuring compliance with risk appetite, policies and regulatory requirements.

Qualifications

• Type of Qualification: Degree
• Field of Study: Business Commerce / Finance and Accounting / Technology /  Risk Management and/or Technology Risk Management

Experience Required

• 8-10 years’ experience in Technology, AI, Change, Information or Operational Risk within financial services. Strong knowledge of technology risk, AI governance, change risk, cyber security, data privacy, and control frameworks.
• Experienced in providing independent risk oversight and challenge of technology platforms, AI solutions, digital initiatives, and business transformation programmes, with a sound understanding of risk appetite, governance, controls, and regulatory requirements.

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Convincing People
• Developing Strategies
• Directing People
• Embracing Change
• Exploring Possibilities
• Generating Ideas
• Making Decisions
• Providing Insights
• Resolving Conflict
• Upholding Standards

Technical Competencies:

• Analysing Insurable Risk
• Economic Capital Management
• Evaluating Risk Management Effectiveness
• Risk Identification
• Risk Measurement
• Risk Reporting
• Risk Response Strategy
• Risk/ Reward Thinking

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Job Description

• We are looking for an experienced, client-focused sales consultant with a proven sales track record to join our branch banking environment as a Universal Banker.
• This role is suited to a confident frontline banking professional who can engage clients, identify needs, provide appropriate banking solutions and contribute to sustainable sales growth while delivering excellent client service and meeting all risk, compliance and FAIS requirements.

Key Responsibilities:

• Engage clients across branch and related banking channels to understand their needs, resolve queries and provide appropriate banking solutions in line with service, product and legislative requirements.
• Identify sales and demand generation opportunities through client conversations, promote relevant banking products and channels, and contribute to branch sales and growth objectives.
• Open, amend, transfer and close client accounts in line with laid-down procedures, risk controls, KYC, POPIA and FAIS requirements.
• Assess client needs by reviewing account conduct, income and expenditure, scorecards and supporting information to provide informed recommendations and appropriate solutions.
• Educate clients on banking processes, digital functionality, self-service channels, product features and their rights and obligations in line with the Code of Banking Practice.
• Maintain accurate records, update required management information, adhere to team ways of work and contribute to a high-performing branch environment.

Qualifications

• National Certificate or equivalent NQF 5 FAIS-aligned qualification in a field related to banking, financial services, commerce, sales, client service or a related discipline.
• The candidate must meet FAIS Fit and Proper requirements.

Minimum Experience:

• 3 to 4 years’ experience in a branch banking, financial services, contact centre sales or client-facing sales environment.
• Proven sales track record with experience identifying client needs, promoting solutions, cross-selling and achieving sales or growth targets.
• Strong understanding of banking products, client servicing, account opening, application processing and customer acceptance requirements.
• Experience working in a regulated environment where adherence to risk, compliance, KYC, POPIA and FAIS requirements is critical.
• Confident client engagement capability with the ability to build rapport, ask the right questions, handle pressure and provide practical solutions.

Behavioural Competencies:

• Examining Information and Checking Things
• Developing Expertise and Developing Strategies
• Exploring Possibilities and Generating Ideas
• Embracing Change and Seizing Opportunities
• Establishing Rapport, Interacting with People and Team Working
• Taking Action, Pursuing Goals and Meeting Timescales

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

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Job Description

• To achieve Commercial Asset Finance (CAF) sales performance objectives by implementing approved asset-based finance transactions to both new and existing customers for allocated portfolio within a province across segments and sectors.
• To maintain post-sales relationships with customers whilst identifying further asset-based finance and retention opportunities in conjunction with the Relationship Managers.

Qualifications

Minimum Qualifications

• Type of Qualification: Undergraduate Degree
• Field of Study: Business Commerce
• Other Minimum Qualifications, Certifications or Professional Memberships: RE 5 

Experience Required

• Business Banking
• 3-4 years' Experience within the vehicle and asset finance industry. Experience in sales, service and deal making. Experience in managing dealer relationships.

Behavioural Competencies:

• Adopting Practical Approaches
• Convincing People
• Developing Strategies
• Exploring Possibilities
• Interacting with People

Technical Competencies:

• Asset Based Lending
• Financial Acumen
• Financial Industry Regulatory Framework
• Financial Management (Financial)
• Product and Services Knowledge

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Job Description

• Implement data and information management operating standards such as data quality, data lifecycle management, meta data, and data privacy and protection as set out in the relevant data governance frameworks, policies, standards, processes, and procedures.
• Support the business in understanding how data is collected, stored, used and deleted using tools and methodologies to improve the adoption of information management and accountability.

Qualifications

• Diploma or Degree in Information Technology, Information Systems, Computer Science, Data Management, or a related field.
• Relevant certifications in Data Governance, Data Management, Risk Management, and/or Microsoft Technologies will be advantageous.

Experience Required:

• 5-7 years' experience in Data Governance, Data Management, and Information Risk, preferably within Banking or Financial Services.
• Strong experience in data lifecycle management, including data quality, metadata management, data analysis, data validation, and the management of data artefacts.
• Proven ability to gather, document, and translate business and technical requirements into effective data and governance solutions.
• Strong understanding of data structures, data repositories, database types, data warehousing, and data movement across systems and platforms.
• Experience identifying, assessing, reporting, and managing data-related risks, with an understanding of banking regulatory and compliance requirements.
• Knowledge of information risk, data privacy, information protection, data security, and governance practices, with the ability to interpret regulations and align them to business requirements.
• Hands-on experience with Microsoft technologies (Power BI, Power Apps, Power Automate, SharePoint, Azure Data Services, or related tools), including the ability to develop applications, dashboards, and automation solutions to support governance and business requirements.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Documenting Facts
• Embracing Change
• Establishing Rapport
• Examining Information
• Following Procedures
• Interpreting Data
• Producing Output
• Taking Action
• Upholding Standards

Technical Competencies:

• Business Acumen (Audit)
• Data Analysis
• Data Compliance
• Data Integrity
• Data Management (Administration)
• Data Quality
• Process Analysis and Redesign
• Process Governance