Service Manager, Gqeberha at Sheldon Recruitment

• Our client has a vacancy for a Service Manager, on a permanent basis, based in Gqeberha, Eastern Cape.

Applicants are required to strictly meet the following criteria:

• Minimum 5-7 years of hands-on experience in the power generation or critical power systems industry, with at least 3 years in a supervisory or management role
• A relevant trade qualification as a Qualified Electrician or Millwright is essential. A N-Diploma or B-Tech in Electrical Engineering is highly advantageous
• Expert-level electrical knowledge is non-negotiable. This must include proven proficiency in:
• Reading and interpreting complex electrical schematics and wiring diagrams
• Troubleshooting and repairing faults on LV systems, alternators, protection relays, and Automatic Transfer Switches (ATS)
• PLC-based control logic and generator synchronization
• In-depth knowledge of major generator controllers (e.g., Deep Sea Electronics, ComAp) and their configuration software is mandatory
• Strong technical knowledge of large industrial diesel generators and experience across a range of engine makes   
• Proven leadership ability with experience managing, training, and developing a technical team
• Strong commercial acumen with experience in quoting, contract negotiation, and client relationship management
• Excellent communication, problem-solving, and interpersonal skills
• Must have a valid driver's license and be willing to travel to client sites
• Ability to manage the after-hours standby process and handle high-pressure situations with calm authority

The successful applicant would be responsible for, but not limited to:

Team Leadership & Development:

• Lead, mentor, and develop a team of service technicians, scheduling work and managing performance to maximize efficiency and skill growth
• Act as the senior technical authority and point of escalation for complex electrical diagnostics, including faults in alternators, LV switchgear, Automatic Transfer Switches (ATS), and synchronizing panels
• Provide expert guidance on mechanical and advanced controller-related issues, ensuring a holistic approach to system reliability
• Champion a culture of safety, precision, and continuous improvement, with a strong emphasis on electrical safety standards

Service Operations & Technical Management:

• Direct the day-to-day workflow of the service department and workshop, overseeing everything from routine maintenance to new installations, commissioning, and complex electrical retrofits
• Design and implement robust preventative maintenance programs focused on the entire power train, from the engine to the point of electrical connection
• Manage the preparation and review of detailed technical quotations for repairs, system upgrades, maintenance contracts, and new service work
• Ensure stringent quality control by inspecting work, signing off on major jobs, and implementing testing procedures for all electrical systems
• Perform root cause analysis on complex electrical and mechanical failures to prevent recurrence

Client Relationship & Business Development:

• Serve as the primary technical and commercial contact for key clients, building trust through expert consultation and reliable service delivery
• Proactively visit client sites to conduct needs analysis, advise on power quality, system upgrades, control system modernization, and integration with renewable systems
• Drive the growth of the service department by identifying and securing new service level agreements (SLAs), particularly for clients with critical and complex power needs

Technical & Safety Compliance:

• Maintain an expert level of product knowledge on the entire power generation system, including diesel engines (Volvo, Scania, Perkins, etc.), alternators, and associated electrical distribution hardware
• Ensure all service operations strictly comply with SANS 10142 and other relevant electrical codes, as well as all occupational health and safety regulations.
• Oversee the standby and call-out roster, acting as the primary management contact for after-hours emergencies, particularly those of an electrical nature