Service Operations Manager (Data Center) at Rolls-Royce

Description

The main target of the Service Operation Manager with a focus on Key Account Management Data Center is the development and supervision of strategic large customers within the PowerGen application. Based on a global supervision strategy it is a duty of a service Operation manager, to process and supervise major projects in the field over its contract period. Furthermore, to develop and expand long-term strategic partnerships and drive innovation within the partnerships.

Tasks And Responsibilities

• Takes over project management for the global service support of major Data Center customers: Is responsible for quality, meeting deadlines, costing as well as for monitoring and possibly adjusting project costs.
• Identification and implementation of innovative service concepts for the strategic relationships of major customers Leads and coordinates several project teams of different and parallel running construction sites
• Is technical point of contact for all service-related field issues and coordinates with the quality department
• Close cooperation with end customers, construction site management, project management, sales, logistics, purchasing and production
• Secures access to decision-makers on the customer side to enable agile, solution-oriented and timely decision-making
• Independent implementation and communication of customer requirements as well as support of maintenance contracts and ensuring uptime
• Processing of tender documents and preparation of offers and calculations
• Continuous development and improvement of processes and collaboration models to support customers with products portfolio according to MTU standards

Mandatory Qualifications

• Successfully completed studies in mechanical engineering, power engineering, electrical engineering or comparable qualification with at least 5 years professional experience
• Extensive experience in project management of customer projects, project management experience
• Excellent written and spoken English skills (fluent) mandatory
• Communication on different management levels
• Strategic thinking and approach, also the ability to understand the big picture
• Good technical knowledge
• Intercultural communication skills
• Self-confidence and leadership skills