Service Relationship Consultant (Mobile, Fixed Line Telecoms) at Kelly

Service Relationship Consultant (Mobile, Fixed Line Telecoms)

A client, in theTelecommunications Industry within Cape Town, is seeking a Service Relationship Consultant with the relevant Mobile/Fixed Line/Telecoms Service experience, for a 6-12 month contract.

Duties & Responsibilities

• Ensure continuity and quality of service to enterprise business unit high net worth customers.
• Escalation management for internal stakeholder in relation to service optimisation and improvement.
• Customer name/address changes (bill to, ship to, registered office) contact management – Updating and maintenance of RICA/authorised signatories, technical contacts, single points of contact, On-site contacts.
• Manage all non-billing impacting changes – technology, configuration changes, additional IP addresses, telephone numbers etc.
• Manage billing impacting changes – upgrades/downgrades, site moves/migrations, terminations, renewals.
• Manage operational governance with client, including governance contacts.
• Monthly, quarterly SLA compliance reporting (as per customer engagement agreement).
• Calculate non-compliance penalties, formulate and submit for processing the penalty credit notes (if applicable).

Desired Experience & Qualification

• Matric.
• 3 - Year Diploma.
• Minimum 3 years Customer Service Management.
• Minimum 5 years in Telecommunication industry, enterprise based and Fixed line opco.
• ITIL foundation certificate.
• Network and Product training.
• CCNA, CCNP ,  CCSP ,  CCIE written , JNCIA , JNCIS.
• Own Transport / Car is essential

Package & Remuneration

• Salary: R160.00 per hour.
• 6-12 Months Contract.