Service Team Leader at ABB

Job Summary:

ABB Motors and Generators deliver a complete range of motors, generators and mechanical power transmission products for all industries and applications. We provide the highest quality and service to our customers all around the world, with a focus on helping to use energy more efficiently.
You will be working as Service Team Leader and will be a part of the Motion Business for Service business line based in Alberton, South Africa. In this role you will be reporting to Business Line Manager and will be Supervising a team of Service Engineers and Service Technicians and contribute to the execution of the Service strategy and Service growth by focusing on delivering timely, high-quality, cost effective service offerings, solutions and projects like field service and repair for customers. Drive Service achievements through effective planning and allocation of resources in accordance with standard processes, procedures and safety guidelines.


Your Responsibilities

• Ensuring planning and execution of various Service activities carried out both off and on site. Driving and monitoring service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction.
• Allocating, driving and monitoring work to project based on order content, delivery time, competencies and workload. Effectively utilizing available resources through proper planning and scheduling to meet delivery targets lite OTD, response time, ordered service offerings, update of installed based data.
• Ensuring work assignments are accurately classified as warrantee or non-warrantee status. Ensuring that materials and components to feed service delivery are provided optimizing cost, stock and timing.
• Collaborating within local service units and with other service teams to promote one ABB approach towards customers. Building sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales. Driving consistent development of processes and practices based on customer feedback.
• Driving continuous service productivity improvement activities in the assigned service team in collaboration with the operational excellence team. Utilizing efficient tools like Mobile Service Assist (MSA) to streamline Service processes and applications to support the customer. Ensuring the transfer of Service findings to the product or system local units for improvement of their offerings.
• Ensuring compliance with Group health, safety and environmental directives and ensuring instructions and regulations are implemented well within the team (including subcontractors), while monitoring and reporting progress and results. Assessing risks and safety hazards and implementing actions to ensure people and equipment safety.
• Ensuring that the area of responsibility is properly organized, resourced and supervised. Ensuring all Field Service team members are certified in line with global certification and local regulations. Reviewing competence levels to ensure each Service Engineer (including subcontractors) is appropriately qualified to handle jobs assigned to them.
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
   

Your background

• A Minimum of 10-years’ experience in a Service environment, 5 years in a Supervisory role.
• Required leadership ability to develop and lead people to achieve target as a team
• Required excellent knowledge of Electric Motors – Mechanical and Electrical.
• Required knowledge of ABB health and safety procedures
• Aims for continuous operational excellence improvement
• Ability to develop personally in line with the changes in the organization
• Fluent in written and spoken English