ServiceNow Platform Owner (64924) at Ntice Sourcing Solutions

Job Description

• A leading enterprise organisation within a highly regulated environment is seeking an experienced ServiceNow Platform Owner to lead the strategy, governance, and operational excellence of its enterprise observability capability
• This is a high-impact leadership role focused on ensuring observability platforms, telemetry data, integrations, and operational processes enable proactive monitoring, rapid incident response, and continuous service improvement across complex enterprise environments
• The successful candidate will play a critical role in driving reliability, resilience, and visibility across business-critical technology platforms

Key Responsibilities

• Define and own the enterprise observability platform strategy and roadmap
• Drive governance, standards, and best practices across observability tooling and telemetry management
• Oversee monitoring, event management, dashboards, alerting, and service-level indicators
• Ensure effective integration between observability platforms and ServiceNow ITOM, Event Management, and CMDB
• Partner with engineering, architecture, and SRE teams to embed observability into platform and application design
• Improve operational visibility, alert quality, event correlation, and incident response effectiveness
• Deliver executive-level reporting and insights during major incidents and service disruptions
• Lead continuous improvement initiatives focused on automation, predictive detection, and operational resilience
• Manage platform upgrades, vendor relationships, and roadmap delivery
• Provide leadership and direction to Observability Engineers and technical platform teams
• Ensure compliance with governance, security, audit, and regulatory requirements

Requirements

Experience

• 10+ years' experience within enterprise IT environments
• 5+ years working with observability, monitoring, APM, or ITOM platforms
• Previous experience leading technical platform or engineering teams
• Proven experience owning or managing enterprise observability platforms
• Experience within financial services or other highly regulated environments advantageous
• Strong stakeholder engagement and executive communication skills

Technical Skills

• Strong understanding of observability concepts including metrics, logs, traces, dashboards, SLIs/SLOs, and event correlation
• Experience integrating observability tooling with ITSM/ITOM platforms such as ServiceNow
• Exposure to Dynatrace or equivalent enterprise observability platforms
• Knowledge of ServiceNow ITOM, Event Management, and CMDB
• Understanding of SRE principles, operational resilience, and AIOps practices
• Exposure to cloud and container platforms including Azure, AWS, and Kubernetes

Qualifications

• Degree or Diploma in Information Technology, Computer Science, Information Systems, or equivalent
• Relevant platform or cloud certifications advantageous

What's on Offer

• Opportunity to lead enterprise-wide observability strategy and transformation
• Exposure to modern cloud, automation, and resilience initiatives
• Senior leadership role within a complex enterprise technology environment
• Collaborative and innovation-driven culture