Signal Management Coordinator at Fidelity Services Group

Overall Purpose of the Job:

• To contact clients with excessive alarms/faulty alarm systems and arrange technical call outs.

Minimum qualifications and experience:

• Grade 12/ Matric
• Computer Literate essential ( MS Office Outlook)
• Customer Service experience
• Knowledge of ADT systems, i.e Listener and Technical experience (advantageous)

Main duties & Responsibilities: 

• Arrange Technical call outs and ensure technicians are adequately scheduled
• Arrange for excessive response letters to be delivered to repetitive clients
• Check and monitor completed technical call outs by Signal Management technicians to rectification.
• Assisting Signal Management Technicians and Team Leaders to identify root causes driving customer alarms.
• Collaborate with other business units
• Take time to understand what the customer requires from the alarm system and coordinate resources in order to affectively deliver to the customer requirements
• Drive a reduction in customer activity rates
• General administrative duties.

Behavioral Competencies:

• Problem Solving
• Customer Focus
• Planning and organising
• Written Communication
• Drive for results