Site Manager (Security) at CBRE Excellerate

About the role

• The Site Manager (Security) is responsible for the effective day-to-day management of site-based security operations, ensuring contractual compliance, disciplined manpower management, proactive risk control, and high-quality client service delivery in line with Excellerate Services Group standards, client SLAs, and statutory requirements.

What you will bring

Inherent requirements for the position (non-negotiable)

• Grade 12 (Matric) - essential
• PSIRA Registration (Minimum Grade C; Grade B advantageous).
• Minimum 2-4 years’ experience in the security industry
• At least 1-2 years’ experience in a site supervisory role or acting site manager role
• Knowledge of security operations, post instructions and access control procedures
• Working knowledge of the company SOPs and client site requirements
• Basic understanding of Health & Safety procedures and incident reporting
• Computer literacy with working knowledge of MS Word and basic Excel
• Ability to complete reports and maintain site documentation

Key Competencies:

• Good verbal and written communication skills (English; additional local language advantageous)
• Basic people supervision and staff coordination skills
• Ability to follow instructions and escalate matters appropriately
• Good reporting and record-keeping ability
• Strong sense of discipline, integrity, and professionalism
• Ability to handle client interaction at site level professionally

Key Responsibilities

• Responsible for supervising security officers on site and ensuring all posts are manned according to the roster and post instructions.
• Reports any shortages, late arrivals, or deployment issues immediately to the Key Accounts Manager.
• Responsible for monitoring attendance, timekeeping, and conduct of security officers on site in line with the Company Code of Conduct.
• Escalates disciplinary issues and supports investigations as instructed by management.
• Responsible for coordinating the immediate site response to incidents and ensuring incidents are logged accurately in the occurrence book.
• Escalates incidents and submits reports to management within required timeframes.
• Responsible for ensuring that any workplace injury, accident, or health and safety incident is reported immediately to management in line with company procedures.
• Responsible for day-to-day communication with the client regarding site issues and operational matters.
• Refers complaints, service concerns, and requests for changes to management for action.
• Responsible for checking access control registers daily to ensure entries are completed correctly and legibly.
• Reports irregularities and submits exception information to management.
• Responsible for checking that issued equipment and uniforms are worn correctly and are serviceable on site.
• Reports equipment shortages, defects, or losses to management for corrective action
• Responsible for conducting after-hours site visits, standby duties, and responding to urgent operational calls when required.
• Attends meetings or provides telephonic support on rest days