Site Reliability Engineer at Lulalend

OVERALL PURPOSE

• We are seeking an experienced Site Reliability Engineer to join our team. The ideal candidate should have a deep understanding of Microsoft Azure, cloud computing, and distributed systems. As a Site Reliability Engineer, you will be responsible for monitoring, maintaining and improving our Azure-based infrastructure and applications, ensuring their reliability, scalability, and security.

Responsibilities will include:

• Monitor Azure alerts and respond to incidents, including participation in root cause analysis and developing remediation plans
• Respond to and resolve service requests related to the Azure infrastructure and applications
• Build and maintain a comprehensive set of Azure Monitor alerts to provide a holistic view of our infrastructure and application performance
• Monitor and analyse performance and usage metrics to identify areas for improved alerting, platform optimisation and reliability
• Partner with our internal Developers and DevOps teams to build, monitor and manage highly available, reliable, scalable and resilient architectures on Azure
• Partner with our internal SecOps team to ensure the security of the Azure infrastructure and applications by implementing and enforcing security policies and best practices
• Develop and maintain automation scripts and tools to streamline deployment and management of Azure services
• Continuously research and evaluate new Azure features and services to optimise our infrastructure and improve our application development workflows
• Participate in on-call rotation to provide 24/7 support for critical systems

THE COMPETENCIES WE’RE AFTER

• Strong written and verbal communication skills
• Ability to communicate complex technical concepts to non-technical stakeholders
• Ability to work independently and as part of a team
• A proactive, collaborative and high attention to detail approach to issues
• A quick and hungry learner
• Highly credible and trustworthy with an open and honest approach
• Strong planning skills and ability to prioritise
• Adaptable and flexible with resilience to change and ambiguity
• Ability to mentor and grow others

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Matric certificate or equivalent
• 3 - 5 years of experience in monitoring and maintaining Azure infrastructure and platforms
• Strong understanding of Azure services such as Web Applications, Functions and Application Gateways
• Experience with automation tools such as PowerShell, Azure CLI and ARM templates
• Experience with monitoring and logging tools such as Azure Monitor, Log Analytics, Application Insights and Logic Apps
• Strong troubleshooting and problem-solving skills
• Excellent communication and collaboration skills to work with cross-functional teams
• Azure certification(s) preferred, such as Azure Administrator Associate or Azure Security Engineer Associate
• Familiarity with DevOps practices and tools such as Azure DevOps
• Experience with Jira, OpsGenie and PRTG beneficial