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  • Posted: Apr 5, 2022
    Deadline: Not specified
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    Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
    Read more about this company

     

    Snr Consultant Client Service

    Job Summary

    Provide an outstanding dedicated and relationship-based client experience to all Wholesale Banking Clients. Responding to customer enquiries, providing in-depth solution based support This role includes various aspects of voice and Face to Face advice, as well as a pro-active approach to supporting the client needs holistically.

    Job Description

    Your key accountabilities in this role will include:

    • Provide superior customer services and support to all Wholesale Banking clients as well as Relationship executives, transactional bankers, CSM’s and TSS’s in respect of rendering a consultative support role to their portfolio of clients.
    • Efficiently deliver and ensure continuation of service by applying specialist knowledge for problem solving and advice for prevention and continuous improvement to ensure existing process, methods and systems integrity
    • Take a practical step-by-step approach to problem solving and improvement through the application of specialist knowledge and team activity.
    • Build and maintain strong relationships and good network of contacts with both internal and external customers to facilitate meeting job objectives and assist customers with general, and product administrative enquiries.
    • Ensure that risk compliance in respect of regulatory and statutory requirements is duly followed
    • Track and Analyse the root cause trends to improve customer complaints and escalations
    • Keep abreast of changes in transaction environment

    Education

    • Higher Diplomas: Business, Commerce and Management Studies (Required)

    Closing Date:12th, April 2022

    Method of Application

    Interested and qualified? Go to Absa Group Limited (Absa) on absa.wd3.myworkdayjobs.com to apply

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