Snr Consultant Client Service at Absa Group Limited (Absa)

Job Summary

Provide an outstanding dedicated and relationship-based client experience to all Wholesale Banking Clients. Responding to customer enquiries, providing in-depth solution based support This role includes various aspects of voice and Face to Face advice, as well as a pro-active approach to supporting the client needs holistically.

Job Description

Your key accountabilities in this role will include:

• Provide superior customer services and support to all Wholesale Banking clients as well as Relationship executives, transactional bankers, CSM’s and TSS’s in respect of rendering a consultative support role to their portfolio of clients.
• Efficiently deliver and ensure continuation of service by applying specialist knowledge for problem solving and advice for prevention and continuous improvement to ensure existing process, methods and systems integrity
• Take a practical step-by-step approach to problem solving and improvement through the application of specialist knowledge and team activity.
• Build and maintain strong relationships and good network of contacts with both internal and external customers to facilitate meeting job objectives and assist customers with general, and product administrative enquiries.
• Ensure that risk compliance in respect of regulatory and statutory requirements is duly followed
• Track and Analyse the root cause trends to improve customer complaints and escalations
• Keep abreast of changes in transaction environment

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

Closing Date:12th, April 2022