Snr Manager Service Operations at Telkom

Core Description    

• Responsible to manage Openserve Commercial Operations, Openserve Customer Care Centre and for all commercial matters relating to Openserve Services' business imperatives. Provide inputs to and validation of all new agreements and the commercial implementation of such agreements. Development and management of the necessary commercial processes & systems to meet KPI and SLA measurements, to support Openserve agreements. 

Competencies    

• Functional Knowledge 
• Legislative Terminology; Regulatory Framework and Terminology Business Plan; Business Processes; Performance Analysis; Problem Solving;
• Openserve Services and Product Strategy

Functional Skills 

• Management Policy; Problem Solving; Business Acumen; Commercial Policy; Credit Management Policy; Commercial Law; Industry related Legislation & Regulations

Attitudes/ Leadership Competencies 

• Business Leadership; Market Leadership; Organizational Leadership; Personal Leadership; Thought Leadership; Values Aligned with Openserve's
• Values; Decisive; Studious; Proactive; Team Player; Adaptability; Integrity; Initiative; Adaptability; Persistent; Assertive

Job Responsibilities    
See job Desciption

Required Certification    
None 

Qualifications    

• Relevant 3 year degree/ diploma (at least NQF level 6)

Experience    

• 7 Years relevant experience, of which at least 2 years on management level
• Special Requirements    
• Valid driver's license
• Customer empathy
• Willing to travel
• Willing to work long hours 

Comments    
The ideal candidate should:

• Have Commercial qualifications
• Have a minimum of 5 years Order Management experience at managerial level
• Have recent Order Management experience i.e. in the last 5 years