Snr Specialist: Customer Analytics at Telkom

Core Description    

• Responsible for the modelling analytical activities across the campaign lifecycle, including campaign design, targeting strategy and execution, and performance measurement. Provide advanced technical/ specialist guidance to the team of customer analysts and mentor junior analysts in the team.

Competencies    
FUNCTIONAL KNOWLEDGE

• Descriptive, Inferential and Multivariate Statistical Techniques; Python/R/Scala Programming, Expertise such as SQL, Visual Basic; Data Mining, Machine Learning, Deep Learning, Recommender systems, Data visualisation, and Generating Reports; Microsoft Office (Excel & Power Point); Relational Databases; Analytical, Problem-solving, & Decision-making; Presentation, Communication & Interpersonal; Marketing; Customer Portfolio Management; Campaign Management; Written and Verbal Communication

FUNCTIONAL SKILLS

• Analytical; Business Acumen; Leadership & People Management; Strategic Analysis & Thinking; Planning & Prioritization; Independence & Decisiveness; Innovation & Creativity; Conceptual Thinking; Interpersonal; Facilitation; Negotiation Techniques; Communication (oral, presentation, written); Conflict Management & Resolution; Problem Solving; Client Focus

ATTITUDES/ LEADERSHIP COMPETENCIES

• Committed; Customer-Oriented; Flexible; Integrity

Job Responsibilities    
See JD for detailed responsibilities
Required Certification    
None
Qualifications    

• Relevant minimum 3 year degree/ diploma qualification (NQF level 6 and higher) in marketing, engineering or IT

Experience    

• 7 years experience, of which at least 2 years on management level including customer data analysis experience preferably in an ICT environment, financial services or other consumer facing industry

Special Requirements    

• Valid driver's license
• To perform under pressure
• Good presentation skills
• Ability to work long hours
• Ability to work in a diverse team
• Understand how critical Customer Analytics capabilities in the company are
• Ability to manage projects to strict timelines with the team and with cross-functional business and IT Partners
• Committed to bring a valuable competitive advantage to the company