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  • Posted: Oct 21, 2021
    Deadline: Not specified
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    Telkom SA SOC Limited is a South African wireline and wireless telecommunications provider, operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-owned enterprise.


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    Snr Specialist: Customer Analytics

    Core Description    

    • Responsible for the modelling analytical activities across the campaign lifecycle, including campaign design, targeting strategy and execution, and performance measurement. Provide advanced technical/ specialist guidance to the team of customer analysts and mentor junior analysts in the team.

    Competencies    
    FUNCTIONAL KNOWLEDGE

    • Descriptive, Inferential and Multivariate Statistical Techniques; Python/R/Scala Programming, Expertise such as SQL, Visual Basic; Data Mining, Machine Learning, Deep Learning, Recommender systems, Data visualisation, and Generating Reports; Microsoft Office (Excel & Power Point); Relational Databases; Analytical, Problem-solving, & Decision-making; Presentation, Communication & Interpersonal; Marketing; Customer Portfolio Management; Campaign Management; Written and Verbal Communication

    FUNCTIONAL SKILLS

    • Analytical; Business Acumen; Leadership & People Management; Strategic Analysis & Thinking; Planning & Prioritization; Independence & Decisiveness; Innovation & Creativity; Conceptual Thinking; Interpersonal; Facilitation; Negotiation Techniques; Communication (oral, presentation, written); Conflict Management & Resolution; Problem Solving; Client Focus

    ATTITUDES/ LEADERSHIP COMPETENCIES

    • Committed; Customer-Oriented; Flexible; Integrity

    Job Responsibilities    
    See JD for detailed responsibilities
    Required Certification    
    None
    Qualifications    

    • Relevant minimum 3 year degree/ diploma qualification (NQF level 6 and higher) in marketing, engineering or IT

    Experience    

    • 7 years experience, of which at least 2 years on management level including customer data analysis experience preferably in an ICT environment, financial services or other consumer facing industry

    Special Requirements    

    • Valid driver's license
    • To perform under pressure
    • Good presentation skills
    • Ability to work long hours
    • Ability to work in a diverse team
    • Understand how critical Customer Analytics capabilities in the company are
    • Ability to manage projects to strict timelines with the team and with cross-functional business and IT Partners
    • Committed to bring a valuable competitive advantage to the company

    Method of Application

    Interested and qualified? Go to Telkom on telkom.erecruit.co to apply

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