Snr Specialist: Digital Communications at Telkom

Core Description

• Responsible to lead and manage Telkom Group’s digital communications strategy to ensure the company maintains a strong, competitive, and innovative digital presence.
• Also oversee digital communication channels, manage internal and external agencies, and ensure alignment with corporate objectives and industry best practices. Play a critical role in enhancing company visibility, strengthening executive positioning, and ensuring Telkom remains at the forefront of digital communication trends.

Job Responsibilities

Strategic Leadership

• Develop and implement an integrated digital communications strategy aligned with Telkom Group’s corporate objectives. 
• Drive thought leadership and visibility for the Group Executive Committee (Exco) across digital platforms. 
• Ensure Telkom’s digital communications are competitive, innovative, and benchmarked against global best practices. 

Digital Channel Oversight 

• Oversee and guide the work of channel specialists managing social media, web, intranet, and other digital platforms
• Ensure consistent brand messaging, tone of voice, and engagement across all digital channels.
• Monitor and optimize digital performance metrics to drive reach, engagement, and impact. 

Agency and Vendor Management

• Manage the primary digital communications agency and coordinate with multiple external agencies for campaigns and projects. 
• Oversee agency deliverables to ensure quality, timeliness, and alignment with strategic objectives. 
• Negotiate contracts and manage budgets for digital communications initiatives.

Executive and Corporate Visibility 

• Develop and execute digital visibility strategies for Group Exco members, including online profiles, thought leadership content, and digital presence.
• Support corporate reputation management through proactive and reactive digital strategies. 
• Ensure alignment of executive communications with overall corporate messaging. 

Innovation and Industry Trends 

• Continuously monitor digital communication trends, emerging platforms, and technologies. 
• Identify opportunities for innovation and implement new tools, approaches, and strategies to keep Telkom ahead of the curve. 
• Benchmark Telkom’s digital presence against competitors and industry leaders. 

Governance and Compliance 

• Ensure all digital communications adhere to corporate governance, compliance, and regulatory requirements.
• Protect and enhance the company’s digital reputation through effective risk management and crisis communication protocols. 

Key Deliverables

• A comprehensive digital communications strategy and execution plan.
• Enhanced digital visibility and positioning of Telkom Group and its Exco. 
• Measurable improvements in digital engagement, reach, and sentiment.
• Strong governance framework for digital content and channels.
• Regular reporting on digital performance, industry trends, and competitive benchmarking.

Core Competencies

Functional Knowledge/ Skills

• Strategic thinking; Leadership and stakeholder management; Communication, writing, and content development; Digital analytics, reporting, and performance optimization; Ability to manage multiple projects and agencies simultaneously; Crisis communication and reputation management in digital spaces; Industry trends, tools, and best practices

Competencies (Behaviour)

• Innovative and forward-thinking; Results-driven with a focus on measurable impact; Collaborative and able to work across diverse teams and stakeholders; Resilient under pressure and adaptable to change; Professionalism; Integrity; Discretion

Certifications

• None

Education

• NQF 7: 3 year Degree
• MBA will be an advantage

Experience

• 7 Years relevant experience, of which at least 2 years on management level

Additional Information

Qualifications and Experience:

• Bachelor’s degree in communications, Marketing, Digital Media, or related field (master’s degree preferred). 
• 8+ years of experience in digital communications, corporate communications, or digital marketing. 
• Proven track record in developing and implementing digital communication strategies at a corporate or agency level. 
• Experience managing agencies, budgets, and cross-functional teams.
• Strong knowledge of digital platforms, analytics, and emerging technologies.
• Experience in executive visibility and thought leadership campaigns. 

Special requirements:

• Strategic thinking and ability to translate corporate objectives into digital strategies. 
• Strong leadership and stakeholder management skills. 
• Excellent communication, writing, and content development skills.
• Proficiency in digital analytics, reporting, and performance optimization. 
• Ability to manage multiple projects and agencies simultaneously.
• Strong understanding of crisis communication and reputation management in digital spaces. 
• Up-to-date knowledge of industry trends, tools, and best practices. 
• High level of professionalism, integrity, and discretion.

Special Requirements

• Valid Drivers license
• Prepared to travel

Physical Requirements

• None