Jobs at Telkom

Core Description

• Responsible for establishing, enhancing and reporting on the organisation's IT infrastructure landscape in alignment with the organisational business requirements, to minimise IT infrastructure risks, ensure optimal performance and capacity, and to comply with security protocols as agreed between service providers and organisational business owners.

Job Responsibilities

IT Infrastructure solutions:

• Plan – plan solutions to meet organisational needs
• Funding – provide context and inputs for funding requests
• Design – design appropriate solutions aligned with architectural principles
• Implement – proof, test and roll-out workable solutions to satisfy needs
• Maintain – maintain implemented solutions to retain optimal health status
• Monitor – measure performance and capacity of solution aligned to SLAs
• Adopt – change solutions to accommodate business demands
• Risks – record, inform and act on potential risks
• Renew – refresh technologies and designs to stay abreast and improve solution
• Dispose – turn-down solutions not in use for repurposing or scrap
• Efficiency – build efficiencies into solutions to minimise waste and promote sustainable initiatives
• Manage outsourced services, SLA’s, resources and governance.
• Manage and oversee the use of physical or virtual IT infrastructure core assets, components and peripheries such as end user devices, servers, networks, storage, cloud and IT infrastructure services.
• Ensure that the security and integrity of the organization's IT infrastructure are adhere to.
• Ensure valid IT infrastructure license entitlements for services are in use. 
• Support the organisation in IT automation, transformation and innovation processes.
• Provide leadership and guidance to the IT infrastructure teams (internal and external).
• Conduct regular assessments of the IT infrastructure to identify areas for improvement.
• Lead verification of IT Infrastructure assets and ensure IT asset register is up to date.
• Assist and comply with audit activities related to IT infrastructure.
• Develop and maintain documentation for IT infrastructure processes and procedures.
• Take part in and adhere to procurement and financial business principles and processes when required. 
• Comply with relevant IT governance policies, procedures and structures.
• Collaborate with other IT teams to ensure seamless integration of IT solutions.
• Manage vendor relationships and contracts related to IT infrastructure.
• Participate in disaster recovery planning and implementation.
• Embrace and evaluate new IT infrastructure technologies to enhance business and customer experience.
• Report on IT infrastructure health, services, risks, projects and initiatives.
• Provide leadership to ensure that all IT infrastructure initiatives stay aligned with the organization's strategic objectives.

Core Competencies

Functional Knowledge/ Skills:

• IT infrastructure design and implementation; Problem-solving; Analytical; Ability to manage multiple projects and priorities; Leadership and team management; Communication and interpersonal; IT security best practices; Cloud computing and virtualization technologies

Competencies (Behaviour):

• Acting decisively and swiftly; Managing risk; Sharing information; Testing, analysis and troubleshooting; Positive attitude

Certifications

• None

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 2 Years relevant experience

Additional Information

Qualifications and experience:

• NQF 6/7:  Relevant IT Degree/ Diploma
• 2-3 Years relevant experience

Qualification and Experience:

• Relevant qualification in Computer Science or Engineering, or Information Technology.
• Any experience in an IT Infrastructure role, experience in IT or experience in a telecommunications environment will be advantageous.

Special Requirements:

• Strong knowledge of IT infrastructure design and implementation.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple projects and priorities.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of IT security best practices.
• Experience with cloud computing and virtualization technologies.
• Prepared to travel nationally and internationally.

Special Requirements

Physical Requirements

• None

Key Stakeholders

• IT EXCO and Extended leadership
• IT Staff
• Business Unit stakeholders
• Program and Project Management
• System Integration vendors
• External Vendors, Suppliers and Consultants
• Auditors
• Procurement
• Finance Business Partners
• Capital Investment
• IT Asset Management
• External relations

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Core Description

• Responsible to lead and manage Telkom Group’s digital communications strategy to ensure the company maintains a strong, competitive, and innovative digital presence.
• Also oversee digital communication channels, manage internal and external agencies, and ensure alignment with corporate objectives and industry best practices. Play a critical role in enhancing company visibility, strengthening executive positioning, and ensuring Telkom remains at the forefront of digital communication trends.

Job Responsibilities

Strategic Leadership

• Develop and implement an integrated digital communications strategy aligned with Telkom Group’s corporate objectives. 
• Drive thought leadership and visibility for the Group Executive Committee (Exco) across digital platforms. 
• Ensure Telkom’s digital communications are competitive, innovative, and benchmarked against global best practices. 

Digital Channel Oversight 

• Oversee and guide the work of channel specialists managing social media, web, intranet, and other digital platforms
• Ensure consistent brand messaging, tone of voice, and engagement across all digital channels.
• Monitor and optimize digital performance metrics to drive reach, engagement, and impact. 

Agency and Vendor Management

• Manage the primary digital communications agency and coordinate with multiple external agencies for campaigns and projects. 
• Oversee agency deliverables to ensure quality, timeliness, and alignment with strategic objectives. 
• Negotiate contracts and manage budgets for digital communications initiatives.

Executive and Corporate Visibility 

• Develop and execute digital visibility strategies for Group Exco members, including online profiles, thought leadership content, and digital presence.
• Support corporate reputation management through proactive and reactive digital strategies. 
• Ensure alignment of executive communications with overall corporate messaging. 

Innovation and Industry Trends 

• Continuously monitor digital communication trends, emerging platforms, and technologies. 
• Identify opportunities for innovation and implement new tools, approaches, and strategies to keep Telkom ahead of the curve. 
• Benchmark Telkom’s digital presence against competitors and industry leaders. 

Governance and Compliance 

• Ensure all digital communications adhere to corporate governance, compliance, and regulatory requirements.
• Protect and enhance the company’s digital reputation through effective risk management and crisis communication protocols. 

Key Deliverables

• A comprehensive digital communications strategy and execution plan.
• Enhanced digital visibility and positioning of Telkom Group and its Exco. 
• Measurable improvements in digital engagement, reach, and sentiment.
• Strong governance framework for digital content and channels.
• Regular reporting on digital performance, industry trends, and competitive benchmarking.

Core Competencies

Functional Knowledge/ Skills

• Strategic thinking; Leadership and stakeholder management; Communication, writing, and content development; Digital analytics, reporting, and performance optimization; Ability to manage multiple projects and agencies simultaneously; Crisis communication and reputation management in digital spaces; Industry trends, tools, and best practices

Competencies (Behaviour)

• Innovative and forward-thinking; Results-driven with a focus on measurable impact; Collaborative and able to work across diverse teams and stakeholders; Resilient under pressure and adaptable to change; Professionalism; Integrity; Discretion

Certifications

• None

Education

• NQF 7: 3 year Degree
• MBA will be an advantage

Experience

• 7 Years relevant experience, of which at least 2 years on management level

Additional Information

Qualifications and Experience:

• Bachelor’s degree in communications, Marketing, Digital Media, or related field (master’s degree preferred). 
• 8+ years of experience in digital communications, corporate communications, or digital marketing. 
• Proven track record in developing and implementing digital communication strategies at a corporate or agency level. 
• Experience managing agencies, budgets, and cross-functional teams.
• Strong knowledge of digital platforms, analytics, and emerging technologies.
• Experience in executive visibility and thought leadership campaigns. 

Special requirements:

• Strategic thinking and ability to translate corporate objectives into digital strategies. 
• Strong leadership and stakeholder management skills. 
• Excellent communication, writing, and content development skills.
• Proficiency in digital analytics, reporting, and performance optimization. 
• Ability to manage multiple projects and agencies simultaneously.
• Strong understanding of crisis communication and reputation management in digital spaces. 
• Up-to-date knowledge of industry trends, tools, and best practices. 
• High level of professionalism, integrity, and discretion.

Special Requirements

• Valid Drivers license
• Prepared to travel

Physical Requirements

• None