WiL_Specialist: IT Infrastructure at Telkom

Core Description

• Responsible for establishing, enhancing and reporting on the organisation's IT infrastructure landscape in alignment with the organisational business requirements, to minimise IT infrastructure risks, ensure optimal performance and capacity, and to comply with security protocols as agreed between service providers and organisational business owners.

Job Responsibilities

IT Infrastructure solutions:

• Plan – plan solutions to meet organisational needs
• Funding – provide context and inputs for funding requests
• Design – design appropriate solutions aligned with architectural principles
• Implement – proof, test and roll-out workable solutions to satisfy needs
• Maintain – maintain implemented solutions to retain optimal health status
• Monitor – measure performance and capacity of solution aligned to SLAs
• Adopt – change solutions to accommodate business demands
• Risks – record, inform and act on potential risks
• Renew – refresh technologies and designs to stay abreast and improve solution
• Dispose – turn-down solutions not in use for repurposing or scrap
• Efficiency – build efficiencies into solutions to minimise waste and promote sustainable initiatives
• Manage outsourced services, SLA’s, resources and governance.
• Manage and oversee the use of physical or virtual IT infrastructure core assets, components and peripheries such as end user devices, servers, networks, storage, cloud and IT infrastructure services.
• Ensure that the security and integrity of the organization's IT infrastructure are adhere to.
• Ensure valid IT infrastructure license entitlements for services are in use. 
• Support the organisation in IT automation, transformation and innovation processes.
• Provide leadership and guidance to the IT infrastructure teams (internal and external).
• Conduct regular assessments of the IT infrastructure to identify areas for improvement.
• Lead verification of IT Infrastructure assets and ensure IT asset register is up to date.
• Assist and comply with audit activities related to IT infrastructure.
• Develop and maintain documentation for IT infrastructure processes and procedures.
• Take part in and adhere to procurement and financial business principles and processes when required. 
• Comply with relevant IT governance policies, procedures and structures.
• Collaborate with other IT teams to ensure seamless integration of IT solutions.
• Manage vendor relationships and contracts related to IT infrastructure.
• Participate in disaster recovery planning and implementation.
• Embrace and evaluate new IT infrastructure technologies to enhance business and customer experience.
• Report on IT infrastructure health, services, risks, projects and initiatives.
• Provide leadership to ensure that all IT infrastructure initiatives stay aligned with the organization's strategic objectives.

Core Competencies

Functional Knowledge/ Skills:

• IT infrastructure design and implementation; Problem-solving; Analytical; Ability to manage multiple projects and priorities; Leadership and team management; Communication and interpersonal; IT security best practices; Cloud computing and virtualization technologies

Competencies (Behaviour):

• Acting decisively and swiftly; Managing risk; Sharing information; Testing, analysis and troubleshooting; Positive attitude

Certifications

• None

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 2 Years relevant experience

Additional Information

Qualifications and experience:

• NQF 6/7:  Relevant IT Degree/ Diploma
• 2-3 Years relevant experience

Qualification and Experience:

• Relevant qualification in Computer Science or Engineering, or Information Technology.
• Any experience in an IT Infrastructure role, experience in IT or experience in a telecommunications environment will be advantageous.

Special Requirements:

• Strong knowledge of IT infrastructure design and implementation.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple projects and priorities.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of IT security best practices.
• Experience with cloud computing and virtualization technologies.
• Prepared to travel nationally and internationally.

Special Requirements

Physical Requirements

• None

Key Stakeholders

• IT EXCO and Extended leadership
• IT Staff
• Business Unit stakeholders
• Program and Project Management
• System Integration vendors
• External Vendors, Suppliers and Consultants
• Auditors
• Procurement
• Finance Business Partners
• Capital Investment
• IT Asset Management
• External relations