Social Auxiliary Worker at City of Johannesburg

Minimum Requirements: 

• Grade 12 plus / NQF level 4 plus Social Worker Auxiliary Certificate, recognized by Health and Welfare SETA (HWSETA) and/or South African Council for Social Service Professions; 
• 1 - 3 years’ experience in Social Auxiliary Work. 

Primary Function:

• Provide ancillary services and perform tasks associated with frontline services, administrative support, community education, and empowerment of individuals, families, groups, and communities. 

Key Performance Areas: 

• Provide frontline services which consist of collecting biographic information, scheduling appointments, and preparing related documents; 
• Administrative support services for systematic management of information; 
• Community education and empowerment; taking active participation in understanding community needs, assets, trends, and available support services for clients and continued aftercare services to clients; 
• Provide practical and logistical support in preparation for outreach and educational programs; 
• Participate in outreach services aimed at substance abuse prevention; 
• Stakeholder relationship maintenance. 

Leading Competencies: 

• Data collection and capturing skills; 
• Basic counseling and communication skills 
• High level of confidentiality and organisational skills; 
• Basic report writing and record-keeping skills; 
• Time Management, working independently, under pressure, and ability to prioritise. 

Core Competencies: 

• Basic knowledge in working with communities; 
• Knowledge of working with a multi-disciplinary team and/or stakeholders; 
• Collaborative/Teamwork, Values and Integrity, Attention to detail, and quality-focused; 
• Customer and Service Delivery Management (Batho Pele) Ethics, Professionalism; 
• Impact and Influence according to City’s protocols, legislation, and standards.