Social Media Coordinator at National Economic Development and Labour Council (Nedlac)

Key Responsibilities 

• Social Media Management: Coordinate the day-to-day management of the National Dialogue's social media platforms by planning, creating, scheduling and publishing engaging content across X, Facebook, Instagram, LinkedIn, TikTok, YouTube and other approved digital platforms. 
• Content Development: Develop compelling written, photographic, graphic and short-form video content that promotes the National Dialogue, increases public awareness and encourages meaningful citizen participation. 
• Digital Campaign Coordination: Support the implementation of integrated digital campaigns by producing platform-specific content, coordinating campaign schedules and monitoring campaign performance. 
• Community Management: Monitor online conversations, respond to public enquiries, manage audience engagement and escalate reputational risks or sensitive issues in accordance with approved communications protocols. 
• Live Event Coverage: Coordinate real-time digital coverage of National Dialogue events, stakeholder engagements, media briefings and community activities through live updates, photography, video and multimedia storytelling. 
• Digital Monitoring and Reporting: Monitor social media performance, analyse audience engagement and prepare regular reports containing performance metrics, trends, insights and recommendations to improve digital communication effectiveness. 
• Digital Asset Management: Maintain an organised library of digital assets, including photographs, videos, graphics and multimedia content, ensuring compliance with branding guidelines and records management requirements. 
• Communications Support: Provide administrative and operational support to the Communications Unit by assisting with content planning, editorial calendars, stakeholder communication and other communications-related activities as required. 
• Stakeholder Communication: Liaise with internal teams, service providers, content creators and external stakeholders to coordinate digital communication activities and ensure timely delivery of content. 

Required Skills and Qualification 

• Bachelor's Degree or National Diploma in Marketing, Communications (Digital Media/Digital Marketing Major) Digital Communications, Digital Marketing, Multimedia, Digital Media or a related field. 

Experience

• At least three (3) years' experience in social media management, digital communications or content creation. 
• Demonstrated experience managing organisational social media platforms across multiple digital channels. 
• Experience in planning and implementing digital communication campaigns. 
• Experience producing digital content, including copywriting, photography, graphic design and short-form video. 
• Experience working within government, the public sector, civil society or development programmes will be an added advantage. 

Technical Skills 

• Proficiency in Microsoft Office suite. 
• Experience using social media management and scheduling platforms. 
• Experience using Canva and/or Adobe Creative Suite. 
• Basic photography, videography and video editing skills. 
• Knowledge of digital analytics tools and social media performance reporting. 
• Excellent written communication, editing and proofreading skills. 

Soft Skills 

• Strong organisational, planning and time management skills. 
• Excellent written and verbal communication skills. 
• Ability to work independently and manage multiple priorities under tight deadlines. 
• Strong analytical and problem-solving abilities. 
• Creative thinking and the ability to develop engaging digital content. 
• Excellent interpersonal and stakeholder engagement skills. 
• Ability to work collaboratively within multidisciplinary teams. 
• Strong ability to engage professionally with diverse audiences. 
• Ability to build productive working relationships with internal and external stakeholders.