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Through a process of customerisation, Agile Bridge provides carefully considered software solutions in a personalised manner. Our unique blend of experience, accreditation and in-depth business knowledge drive the crafting of integrated and empowering software solutions to medium and large corporate clients in South Africa.
Job Purpose:
As a Software Support Agent duties include:
To provide fast and useful technical assistance on software systems developed by Agile Bridge to clients. You will answer queries on basic technical issues and offer advice to resolve them.
An excellent Software Support Agent must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Key Accountabilities
Essential Experience/ Education / Skills:
Education:
Work Experience
Essential Skills
Beneficial
Behavioural Qualities Required
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