Solution Consultant at MRI Software

Responsibilities:

• Implementation of the core product range within the scope of work packages through collaboration with internal and external clients
• Translate client requirements into technical documentation
• Ability to validate, interpret and manipulate data
• Communicate technical information to suit the audience
• Provide advice, support and guidance to customers across the core product range to encourage best practice
• Escalate risks, issues and complaints to relevant parties within the business
• Manage workload to the agreed timeframe, ensuring any potential over runs are escalated to ensure deadlines are achieved
• Manage customer expectations on all project deliverables
• Obtain client feedback and priorities client issues and addressing them accordingly
• Share knowledge with colleagues and provide guidance
• Commit to working towards and achieving all FSI’s/teams/personal objectives and goals
• Follow all working practices (ISO processes)

Skills required: 

• Minimum 3-5 years Software Implementation experience
• MS Office skills – Advanced Excel
• SQL Server
• Business Intelligent Tools – e.g Crystal/SSRS
• Data ETL (extract, transform, load) experience