Solutions Analyst at Hollard Insurance

Role Objectives

• Responsible for bridging the gap between Insure Business (both Commercial and Personal Lines) and Information Technology and IT Software partners. Identifying, gather, elicit and analyse business requirements and make recommendations for business solutions in an AGILE frame-worked environment. This role will also be responsible for the link between HI and IT

Key Responsibilities

• Business Proposals: Interacting with all relevant stakeholders and conducting business needs and cost benefit analysis in order to build a solid Business Case for the requirements
• Analyze and understand business requirements and to an extent business processes in order to identify and recommend changes and additions required to meet the business requirements, which are delivered in the form of enhancements or projects
• Analyse system defects and their business impact
• Functional and operational testing to ensure requirement capability
• Perform efficient and effective JAD facilitation with relevant project stakeholders
• Inputs and outputs of the process/system.
• Business Requirement documentation: Document business requirements
• Report on progress in relation to tasks and work stream against the project plan that they are accountable for
• Work closely with the Project Management team to ensure project targets are met, driving agile delivery
• Promote Relationship Management between IT and business
• Take ownership of queries and offer possible solution to the various stakeholders / clients and ensure all are resolved and feedback given to relevant parties
• Work closely with the customers to ensure the short and long-term business needs are being addressed while proactively avoiding potential issues

Required Knowledge and Experience    

• At least 6 years’ working experience in IT business analysis and/or system analysis within the financial services industry. 5 years’ experience in Short Term Insurance industry
• Knowledge of JIRA; Microsoft systems – Windows, servers, exchange, Active Directory; Cloud services – Azure; iServer; SQL; API; RPA and Artificial Intelligence
• Excellent written and verbal communication skills
• Sound financial understanding for Cost Benefit and Financial business case articulation
• Experience in system interfaces
• Working understanding of managing projects & project plans

Educational Requirements   

• Bachelor’s Degree in Business and/or relevant Information Systems course
• Certification in Business Analysis or equivalent

Closing Date    
2023/06/02