Job Vacancies at Hollard Insurance

Job Advert Summary    

• The Executive Head of Intermediaries has overall responsibility for strategy, leadership, and management of the Hollard Life Solutions affluent and mass advisor business, including accountability for: P&L, growth and profitability. The role also has responsibility for managing the tied agency relationships, all independent distributions channels, owned networks, and any other forms of partnerships

Required Knowledge and Experience    
Key Responsibilities: 

• Set strategic business objectives and financial goals and create an environment to ensure achievement of annual Financial targets
• Work with the CEO, CCO and CFO to ensure an appropriate Life Distribution Strategy for the portfolio.
• Develop business plans and drive associated delivery
• Drive the delivery of Value-added services to the channel that will enhance Hollard’s proposition to advisors
• Oversee the effective and timeous identification of the channel’s needs and resolution to challenges
• Grow new business by having the thought leadership to identify strategic alliances and opportunities for new Advisors, products and channels
• Manage advisor and channel relationships by constantly balancing relationships and business priorities
• Identify strategic opportunities for new Advisors, channels and maintain existing Advisors and channels.
• Engage the Advisor team to enable the delivery of all strategic initiatives
• Manage risk within the Advisorbusiness whilst ensuring that sales targets are maintained
• Understand legislation and its application of products to ensure compliance with legal & regulatory requirements
• Manage Hollard Advisor Mass market team to enable sustainable business result
• Work closely with product and underwriting in order to remain relevant and drive growth
• Work with support functions to help drive efficiency and grow our digital aspirations in the business

Educational Requirements    
Required Education: 

• 4 year commercial degree (E.g. Bcom, Business Science, Engineering, Actuary) minimum
• Post Grad qualified, with MBA advantageous
• 8-10 years related experience in Life assurance and intermediary distribution
• 7-8 years senior management experience, with previous executive experience highly advantageous
• RE Exams will be advantageous

Required Experience: 

• Experience in managing a business, with in depth understanding of life insurance business
• Leading a diverse team and enabling them to deliver on strategic initiatives
• Managing an Advisor division within financial services preferably in insurance
• Familiarity with the relevant legislation (FAIS, RDR, FIC etc.)
• Driving business delivery through external stakeholders
• Good stakeholder management
• In depth understanding of the workings of the independent financial advisor landscape and how to win in this space
• Strong analytical skills
• In-depth insurance knowledge
• General business acumen
• Market and competitor knowledge
• Financial understanding
• Strategic thinking skill

Closing Date    
2023/06/07

go to method of application »

Job Advert Summary    

• The application support manager is responsible for providing application and technical support for software applications and systems used within Hollard. They are also responsible for managing the service desk and technical support team operations. The teams will provide efficient and effective support to end-users for software, hardware, and network issues. The individual will be responsible for ensuring high-quality customer service by helping end-users, branches, monitoring performance, implementing operational procedures, and providing technical guidance and expertise. The individual will also interact with development teams and central IT to troubleshoot issues, answer questions, provide guidance and fix problems on various platforms.

The main duties include

• First line contact for any application related production Issue
• IT Audit remediation
• Work with Group IT to resolve any Production related issues in Insure
• End to End ownership of all Production Issues
• Use monitoring to pro-actively manage Production.
• Assisting in the test- Managing user accounts, permissions, and access within systems
• CAB Management
• Collaborating with development teams to identify and resolve bugs or other technical issues
• Maintaining accurate documentation of technical support issues and resolutions
• Patch, Upgrade, and ongoing maintenance
• Diagnosing and resolving technical issues reported by end-users.
• Managing user accounts, permissions, and access within systems
• Collaborating with development teams to identify and resolve bugs or other technical issues.
• Maintaining accurate documentation of technical support issues and resolutions

To be successful in this role, individuals need to have a solid understanding of various software applications and systems, as well as strong technical problem-solving skills. Other required skills include excellent communication and customer service skills, attention to detail, and the ability to work both collaboratively and independently
Absolutely essential in this role is the ability to build relationships and work collaboratively with multiple departments including Engineering and Central IT. The application support manager is expected to be on call during extended service hours. Prior working knowledge & experience of ITIL or COBIT is essential

Required Knowledge and Experience    

• 5 Years plus experience
• Financial services experience specifically in Short Term Insurance
• Cloud
• SAFe
• DevOp
• New Relic One
• Incident and Problem Management
• Tools for RPA, API, Portal, Policy Administration, Rating and Quoting Engine
• Business management skills
• Analysis and interpretation of data pertaining to business systems
• Sound understanding of short-term insurance life cycle including:
• Risk management
• Underwriting
• Claims procedures.
• Insurance terminology
• Reinsurance and treaties
• Product knowledge
• Financial knowledge
• Financial services industry knowledge and experience
• Understanding of the overall dynamics of the insurance and financial services industries
• Sound understanding of the business of Short-term insurance brokers
• Strong leadership abilities – decisive, influential, and inspirational
• Strong on relationships internally within the team, across the group and externally with partners and suppliers
• Good communication including verbal and business writing skills
• Strong project management, analytical, and problem-solving skills.
• Aptitude and dedication to thrive in a dynamic and deadline-oriented environment.
• Ability to work across business units with varying stakeholders

Personal Qualities

• Passionate
• Self-motivator
• Interpersonal abilities
• Value and performance drive
• Systematic
• Process orientation
• Customer focus
• Results and action oriented
• Innovation and Initiative.
• Integrity & Tenacity
• Strong analytical and quantitative skills.
• Process driven in terms of planning and organising skills.
• A combination of initiation, integration, and completion skills.
• Accurate high quality work output.

Educational Requirements    

• Matric essential
• IT Degree or related qualification essential
• SAFe certification
• ITIL or Cobit certification

Closing Date    
2023/06/02

go to method of application »

Role Objectives

• Responsible for bridging the gap between Insure Business (both Commercial and Personal Lines) and Information Technology and IT Software partners. Identifying, gather, elicit and analyse business requirements and make recommendations for business solutions in an AGILE frame-worked environment. This role will also be responsible for the link between HI and IT

Key Responsibilities

• Business Proposals: Interacting with all relevant stakeholders and conducting business needs and cost benefit analysis in order to build a solid Business Case for the requirements
• Analyze and understand business requirements and to an extent business processes in order to identify and recommend changes and additions required to meet the business requirements, which are delivered in the form of enhancements or projects
• Analyse system defects and their business impact
• Functional and operational testing to ensure requirement capability
• Perform efficient and effective JAD facilitation with relevant project stakeholders
• Inputs and outputs of the process/system.
• Business Requirement documentation: Document business requirements
• Report on progress in relation to tasks and work stream against the project plan that they are accountable for
• Work closely with the Project Management team to ensure project targets are met, driving agile delivery
• Promote Relationship Management between IT and business
• Take ownership of queries and offer possible solution to the various stakeholders / clients and ensure all are resolved and feedback given to relevant parties
• Work closely with the customers to ensure the short and long-term business needs are being addressed while proactively avoiding potential issues

Required Knowledge and Experience    

• At least 6 years’ working experience in IT business analysis and/or system analysis within the financial services industry. 5 years’ experience in Short Term Insurance industry
• Knowledge of JIRA; Microsoft systems – Windows, servers, exchange, Active Directory; Cloud services – Azure; iServer; SQL; API; RPA and Artificial Intelligence
• Excellent written and verbal communication skills
• Sound financial understanding for Cost Benefit and Financial business case articulation
• Experience in system interfaces
• Working understanding of managing projects & project plans

Educational Requirements   

• Bachelor’s Degree in Business and/or relevant Information Systems course
• Certification in Business Analysis or equivalent

Closing Date    
2023/06/02

go to method of application »

Role Objectives

• Develop and maintain effective business relationships with brokers in order to attract and develop profitable business
• Quickly establish strong broker relationships and sound understanding of broker needs
• Portfolio management

Key Responsibilities
Sales and Marketing:

• Obtain new business from brokers and develop relationships with existing and new brokers.
• Manage the growth (including organic growth) of the division.  
• Sell Hollard products to brokers and/or agents using consultative selling techniques.
• Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes.  
• Make presentations to brokers and/or agents

Account Management:

• Meet goals for volume and value of quality new business quoted and written within company guidelines.
• Management of own portfolio.
• Recommend or implement changes to improve productivity, profitability, growth and the quality of assigned book of business.
• Service, grow and maintain renewal policies.
• Confirm rating and cover on endorsements requested.
• Review segment profit/growth results and trends to recommend and implement action plans to produce profitable underwriting results.
• Ensure that all premiums are received and up to date on all accounts in portfolio.
• In collaboration with credit control review and discuss all outstanding premiums and arrears with Brokers on a monthly basis.
• Underwriting/Risk Analysis: Analyze qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price.  
• Recommend creative alternatives in regards to rating plans, coverage and payment plans.
• Decline unsuitable risks.  
• Ensure that policy transactions (quotes, new business, endorsements, renewals, post loss, cancellations) are issued and changes recorded accurately and in a timely manner by rating and/or capturing transactions to the core business system.  
• Ensure reinsurance is in place where applicable                                                            

Required Knowledge and Experience    

• At least 5/7 years’ commercial short term insurance experience
• Self-management skills (can organize work space, time…);Good communication skills (including writing and presentation skills);Negotiation skills (internal & external);Sales and marketing skills; Relationship management skills (have the right approach with the right people); Analysis and interpretation of data pertaining to assigned books, reports and market conditions;Sound understanding of the TCF principles

Educational Requirements    

• Matric
• NQF 4 or similar insurance qualification
• Business degree advantageous

Closing Date    
2023/06/01

go to method of application »

• We are looking to recruit a highly skilled and motivated Software Development Manager to lead our Services & Integrations Team and Front-End Team. The ideal candidate will have a strong background in software development, excellent management and coordination skills, and a passion for delivering high-quality products. This role will involve managing the development process, overseeing a team of developers, and ensuring the successful delivery of projects on time and within budget. The Software Development Manager will collaborate closely with stakeholders, allocate resources effectively, manage risks, and uphold quality standards.

Key Responsibilities:

Development Process Management:

• Oversee the entire software development process, ensuring efficiency, adherence to best practices, and continuous improvement.
• Define and implement development methodologies, tools, and standards for the teams.
• Facilitate effective communication and collaboration among team members.

Team Management:

• Lead and manage a team of developers, providing guidance, mentorship, and support to foster their professional growth. 
• Allocate resources effectively across projects to ensure the team has the necessary tools, skills, and support to succeed.
• Conduct performance evaluations and provide regular feedback to team members.

Project Management:

• Manage project timelines, and resources to ensure successful project delivery. 
• Collaborate with stakeholders to align development efforts with business goals and priorities.
• Communicate regularly with vendors and consumers of our services to maintain strong relationships and address any concerns or issues.

Risk Management and Quality Assurance:

• Identify potential risks and develop mitigation strategies to minimize project delays and disruptions. 
• Work closely with the Product Owner and Quality Assurance Team to ensure the project's quality standards are met. 
• Ensure thorough testing and quality assurance processes are in place, resulting in high-quality software releases.

Reporting and Management:

• Regularly report progress, status, and key metrics to stakeholders, providing transparency and ensuring alignment. 
• Manage the projects’ resource allocation and cost control.

Technology Trends and Technical Expertise:

• Stay up-to-date with the latest technologies, trends, and industry best practices.
• Foster a culture of learning and knowledge sharing within the team.
• Possess a good understanding of the technical aspects of the software to effectively guide and support team members. 
• Required Knowledge and Experience    
• Proven experience (10+ years) in software development, including hands-on experience with integrations, services, and front-end development;
• Proven management experience (3+ years) in software development leadership role;
• Strong knowledge of software development methodologies, tools, and best practices;
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels;
• Demonstrated ability to manage multiple projects and teams, prioritizing tasks and resources efficiently;
• Experience in risk management, quality assurance, and testing processes;
• Strong problem-solving and decision-making skills;
• Up-to-date knowledge of current technologies and industry trends, and;
• Solid technical background with proficiency in relevant programming languages and frameworks.

Educational Requirements    

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience);
• Management or Leadership qualification essential;
• Agile certification essential, and;
• Azure Cloud certification or 3 years’ experience.

Closing Date    
2023/06/07

go to method of application »

Job Advert Summary    

• Responsible for improving profitability by supporting the Hollard Insure IT Strategy through business intelligence reporting creation and dashboard development, to support the Hollard Insure Business in their decision making Responsible for Report development, Dashboard solution and Views creation.
• Business as Usual BI: Sources data and consults with various stakeholders as needed, in order to ensure the availability and accuracy of data required for the development of the necessary BI and the development of standard reports and bespoke reports as required by the business. Develop, implements and oversee post implementation support and maintenance and BI tools and solutions to solve applicable BI business challenges
• Reporting: Enable the provision of the required data and information for further analytics and insights required within Insure. Create useful and accessible reports and dashboard to help business in decision making Oversee the collection, analysis, and reporting of sales related data performed by the Junior BI & Reporting Analysts Take the lead in development of new business reports and analysis tools. Ensure the month-end reporting process is efficient and delivered as per the agreed timelines
• Regulatory Reporting: Reports to the Regulator and is responsible for the timely and accurate preparation and filing of various regulatory reports in compliance with all legal and regulatory requirements. Required to represent Hollard Insure in various regulatory forums, like SAIA, SASRIA to keep abreast on the essential regulatory requirements from a short-term insurance reporting perspective
• Business Intelligence: Leverages software tools to transform data into useful information, by applying intelligence on the information and presenting the findings in reports, summaries, dashboards, graphs, charts to provide users with detailed intelligence about the state of business
• Data Governance: Ensure by working closely with the Data Governance & Data Quality data stream to ensure that the quality and the integrity of the data used for reporting can be trusted, by adhering to the Data Governance principles
• Business rule definition: Ensure that business intelligence & reporting business rules are well defined, in order to minimise confusion. Ensure that all data rules align with business requirements and are aligned to the Hollard Insure BU strategies
• Data Extraction and validation: Ensure that all necessary validations are in place and that data is reconciled through the data value chain
• Accuracy: Provide accurate reports to the functional areas within Hollard Insure
• Creativity & Innovation: Be a creative leader that identifies opportunities for innovation, that will ultimately eradicate repetitive activities in our process and provide a self-service to our business stakeholders. Take a lead on the report and visualization automation initiatives for Hollard Insure
• Stakeholder management: Take ownership of escalated complaints or queries and offer possible solution to stakeholders / clients and ensure all are resolved and feedback given to relevant parties

Required Knowledge and Experience   

• Short-term Insurance knowledge is a key requirement
• 5 - 7 years in MIS / Business Intelligence (BI), Reporting, analytical or quantitative environment within the Insurance and/or Financial services industry
• 5 – 7 years’ experience in the creation of MI, BI and Reporting, as well as Customer segmentation, product, sales, scorecard and measurement analysis.

Experience in the use of insights, analytics and information visualisation tools such as:

• Microsoft SQL Integration Services, Microsoft SQL Analysis Services, Microsoft SQL Reporting Services
• Advanced Microsoft PowerBI, Qlikview, R / Pythion Programming languages, Informatica (Power-center)
• SSRS/SSAS/SSIS, ETL (Extract, Transform, Load), Report Builder
• Knowledge of Scaled Agile Framework (SAFe) practices will be advantageous
• Knowledge of Cloud services preferably Azure though AWS will also be advantageous

Educational Requirements   

• Matric,
• BSc Computer Science / Informatics/ Data Analytics/ Statistics/ Information Management or any other related degree
• Microsoft Business Intelligence certification – advantageous

Closing Date    
2023/05/31

go to method of application »

Role Objectives:

• Develop and maintain effective business relationships with brokers in order to attract, develop and retain profitable business. 
• Effectively market all products and services in collaboration with the centre of excellence.  
• Contribute to the growth and profitability of Hollard.
• Ensure all technical aspects and administrative functions of sales and underwriting are adhered to.
• Process all sales and underwriting transactions assigned, within the set standards required by the company thus contributing to the productivity of the division as set out within parameters delegated to you from time to time.
• Enhance the image of the company through the continuous delivery of efficient and effective customer service.

Key Responsibilities:

• Sales and Marketing: Sell Hollard products to brokers and/or agents using consultative selling techniques. Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes. Make presentations to brokers and/or agents. 
• Account Management: Meet goals for volume and value of quality new business quoted and written within company guidelines. Recommend or implement changes to improve productivity, profitability, growth and the quality of assigned book of business. Service, grow and maintain renewal policies. Confirm rating and cover on endorsements requested. Review segment profit/growth results and trends to recommend and implement action plans to produce profitable underwriting results. Ensure that all premiums are received and up to date on all accounts in portfolio. In collaboration with credit control review and discuss all outstanding premiums and arrears with Brokers on a monthly basis. 
• Underwriting/Risk Analysis: Analyze qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price. Recommend creative alternatives in regards to rating plans, coverage and payment plans.  Recommend or implement changes to improve productivity, profitability, growth and the quality of assigned book of business.  Decline unsuitable risks.
• Ensure that policy transactions (quotes, new business, endorsements, renewals, post loss, cancellations) are issued and changes recorded accurately and in a timely manner by rating and/or capturing transactions to the core business system.
• Relationship Management: Interact frequently with brokers and/or agents.
• Customer service: Provide timely and professional customer service to stakeholders.
• Networking: Identify prospective customers using established lead methods.
• Effective communication: Communicate as needed with stakeholders to obtain information needed to complete screening and transactions, etc.         
• Reporting: Produce monthly reports detailing sales and underwriting trends. Provide feedback (reporting) to senior management on achievements, pending issues, problems and suggested recommendations.
• Risk Management: Surveys and recommendations following underwriting principles. Query broker consultants on business written outside minimum rating requirements.
• Market Intelligence: Sound knowledge of underwriting principles in industry.
• Innovation: Participate with management in initiatives around product development, processes, policy and strategy.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with relevant role players.

Required Knowledge and Experience    

• Good knowledge of corporate short term insurance with at least 8 years experience including:
• Product knowledge
• Underwriting procedure
• Insurance terminology
• Rating principles
• Risk Management
• Market knowledge (including competitors)
• Claims procedure
• Credit Control
• Reinsurance market, reinsurance and treaties
• Business management skills
• Good communication skills (including writing and presentation skills)
• Negotiation skills (internal & external)
• Sales and marketing skills

Educational Requirements    

• Matric
• Business degree or similar insurance qualification

Closing Date    
2023/05/31