Solutions Architect at Hubble Studios

About the job

We are looking for someone who is driven, takes initiative and always looks for new and better ways to do things. The person needs to be very solution-oriented with experience in business and systems analysis, research-driven and a critical thinker. You should be a highly motivated individual who thrives in a fast-paced and agency-style team environment and can easily adapt to changing market and organisational requirements. You need to be passionate about your work to the point where it inspires others.

Understand Client Requirements | Solution Architecture

• Drive technology success and process transformation in client companies

• Consulting with clients to understand client needs and processes through research and workshops with the client

• Define, strategise and implement CRM and operations processes and automation programs

• Ensure the right solutions are being proposed for the client’s needs, goals, business requirements and processes across the sales, marketing and service tech stack

• Be able to communicate clearly your proposed solution internally to Developers and

• Produce requirements documentation

• Produce off-boarding documentation

• Perform UAT to ensure brief has been correctly executed

Project Planning | Monitor Pre-Sales

• Assist in project scoping when it comes to tech setup/implementation/optimisation/integration where needed

• Obtain requirements from executive, sales, and account managers

• Define the project deliverables and outcomes

• Write comprehensive user stories and acceptance criteria

• Document the project requirements for clients

• Conduct demos where needed

Configuring Technology Solutions | Technology Integrations

• Setup/Optimisation of CRM and integrated systems for clients

• Lead integration projects you are involved in from a systems specialist point of view and work closely with developers and the marketing, sales and service hub consultants on complex HubSpot rollouts

• Assist in creating/adapting “templates” and processes to follow in an integration project

• Understand the platforms that integrate with HubSpot out of the box (i.e. Gmail, Vidyard, Salesforce and other connect partners

Work closely with the client, our back-end developers and CTO to:

• Uncover and define goals and objectives from all parties

• Deep dives with the client and client meetings

• Mapping and logic defining

• Defining scenarios and testing integrations

Perform Technology Audits

• Analyse and provide recommendations on how clients can follow their technology best practice

• Feed into the technology audit template and process and help define and improve it as tech releases new features

• Ensure junior team members understand how to use the template and are helping to identify opportunities with existing clients as well as opportunities with new and past clients

Reporting and Analytics

• Help define how success is measured on each tech solution across the marketing, sales and service hubs

• Ensuring integrated reporting across the tech solutions to enable closed-loop reporting and ensure integrations meet these criteria

Oversee Data Migration

• Review and analyse data structures, entities, objects and review the relationships with an Entity Relationship Diagram

• Interrogation of sample data provided by clients and review data for quality and provide a template for how the data should be cleaned, deduped and how it should be provided for migration

• Define data mapping and logic (fields, flow, cadence, etc.) and input into the proposed ERD

EXPERIENCE, SKILLS, AND KNOWLEDGE

• 2+ years of HubSpot use (or similar CRM platform)

• 3-5 years of experience in Data Analytics

• 3+ years experience in a digital/technical agency/consultancy in a consulting/specialist role working with clients throughout the whole process (consulting, solution building, implementation and training)

• Relevant Tertiary qualification (i.e. Computer Science, A BComm Honours, BBusSci, Masters in Business)

• Being fully certified in HubSpot 1 & 2 as well as 3 other HubSpot certifications.

• A solid knowledge of HubSpot or equivalent (i.e. SalesForce, MS Dynamic, etc.)

• Be able to read and understand and compile technical documentation (API documentation, etc)

• Demonstration of understanding of networks, databases, and technology

• Experience with big data

• Experience with integrating systems, leveraging APIs, or custom-built.

• A solid understanding of CRM and Customer Experience