Solutions Support Imagineer at FNB South Africa

Purpose

• To provide specialist solution advice, design and coordinate the implementation of appropriate and innovative solutions in-line with strategic and business-driven initiatives that best meets the needs of the client

Experience and Qualifications

• Minimum Qualification - Relevant Degree in Business/ Engineering/ IT or similar
• Experience - 3 to 5 years’ experience in similar environment, of which 1 to 2 years ideally at a junior specialist level
• Knowledge Required : Solution viability assessment and business case orientation
• Strong understanding of business process definition and re-engineering requirements
• Moderate understanding of project management and system, data or business testing requirements principles
• Experience in documenting and implementing projects/ initiatives in line with business vision and strategy
• Experience in the analysis and compilation of business information and intelligence
• Strong knowledge and use of design process tools (e.g. Visio, Firstmap)

Additional Requirements

Additional requirements:

• Proven track record of being involved in delivering digital solutions for customers at scale, preferably being part of ideation and solutioning of digital products.
• Prior experience in a technical solutioning role would be very advantageous
• Ability to handle complex projects and implementations involving integrations between various capabilities across different areas of the organisation
• General business acumen with good understanding of shared value creation
• Ability to work with widespread stakeholders, from multiple teams internal to nav» as well as Business units, segments, enablers across the organisation

Responsibilities

• Create and prepare business cases to support design of solutions, products and enhancements that will deliver on the strategic objectives of product house or business unit
• Prevent wastage and identify process improvements to contain and reduce costs
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Develop new insights into situations and apply innovative solutions to make organisational improvements
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Compile reports that track progress and guide business to make informed decisions
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Deliver internal and external customer service excellence through adherence to quality service standards
• Facilitate and coordinate end to end implementation of prioritised and approved solutions for relevant product house or business unit
• Analyse data to identify opportunities for efficiencies and growth in business