South Africa DT BRM (Business Relationship Manager) at Otis Elevator Co.

Duties and responsibilities

• Effective Team Building with local management within SA country.
• Assess DT customer operational capabilities.
• Understand business requirements for DT capabilities.
• Understand DT landscape.
• Collect DT customer requirements.
• Implement DT customer requirements.
• Help to identify and prioritize DT opportunities.
• Understand DT service requirements.
• Understand business unit risk tolerance.
• Assess business constraints on DT service/solution.
• Projects: review implementation schedule and roll-out activities.
• Projects: Plan and align user testing and resources.
• Projects: Support organizational changes.
• Projects: Update project activities in Otis tools. 
• Support GDN for system access.
• Resolve distributor DT issues.
• Collaborate between GDN and internal DT.
• Infrastructure & backoffice Collaboration.
• Follow up on Service Management (service Now ticketing service process)
• Follow up on Key Company system sustain: JDE, Elog, CRM, Concur.
• Follow up on Local system and vendor supporting, as well the migration to global system.  

Skills

• Proven working experience as an IT manager or relevant experience (minimum 5 years)
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Expertise in systems implementation and projects governance
• Hands-on experience as Daily support DT management.
• Hands-on experience as project manager in complex projects 
• Excellent verbal and writing skills.
• Outstanding communication, interpersonal and leadership skills
• Preferred: BS in Computer Science, or similar field
• Experience in a service or elevator company is a plus.
• English fluent (minimum C1)
• If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.