Southern Africa Expert - Luxury Travel Consultant at African Safari Group (ASG)

Description

• We are expanding our Southern Africa division and seeking highly experienced Luxury Travel Consultants to join our high-performance team. This role is ideal for individuals who have worked in luxury safari travel or B2C tailor-made travel, with a deep understanding of Southern Africa's destinations, products and travel logistics.
• Success in this role is measured through conversions, commercial impact, customer satisfaction, and the ability to craft exceptional bespoke itineraries - not simply handling enquiries.

Key Responsibilities:

• Convert qualified enquiries into high-value bookings and repeat business.
• Design and deliver well-structured, personalized itineries accross Southern Africa.
• Build trust quickly with international clients through high EQ, professionalism, and cultural awareness.
• Maintain a deep understanding of regional lodge products, travel logistics, and seasonal dynamics.
• Ensure accuracy and attention to detail across all proposals, CRM updates, and client communications.
• Manage your sales pipeline independently while maintaining consistency with team processes.
• Uphold ASG’s commitment to exceptional service, conservation values, and responsible travel.
• Collaborate with colleagues, management, and support teams to ensure alignment and seamless customer experience

Requirements

• Minimum 3–5 years’ experience in luxury travel, safari sales, or bespoke travel planning.
• Strong, proven knowledge of Southern Africa destinations and lodge products, including:
• Botswana, Zimbabwe, Zambia, Namibia, Mozambique, Eswatini & Lesotho.
• Proven conversion results and revenue-generating capabilities.
• Experience using Wetu, Tourplan, or similar CRM/itinerary systems.
• Tertiary qualification in Travel & Tourism, Hospitality, Business, or Marketing is beneficial.
• Fluency in English is essential; additional languages (German, Italian, Spanish, French, Dutch) are an advantage.
• Commercially minded with strong understanding of sales margins, conversion metrics, and profitability.
• High EQ: able to read clients, understand motivations, and build instant trust with a global audience.
• Culturally aware with the ability to navigate diverse personalities and communication styles.
• Exceptional attention to detail and organisational ability.
• Independent, proactive and self-driven, comfortable working remotely.
• Calm under pressure, solutions-oriented, and adaptable.
• Excellent written and verbal communication skills.
• Passionate about Africa, conservation, sustainability, and creating meaningful travel experiences.