Marriott International, Inc. is a leading global lodging company with more than 6,000 properties in 122 countries and territories, reporting revenues of more than $17 billion in fiscal year 2016. Founded by J. Willard and Alice Marriott and guided by family leadership for nearly 90 years, the company is headquartered outside of Washington, D.C. in Bethesda, ...
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Recognised & relevant qualification in Body, Skincare and Beauty Therapy and treatment advantageous
At least 2 years` experience in a frontline similar role i.e Receptionist within a hospitality environment
Professional telephone, communication and email etiquette
People centric with a strong focus on the Guest experience
Well-groomed appearance as per company standards
Professional Disposition
Strong planning and administrative and organizing skills
Proficient in MS Office (Word, Excel, Outlook)
Working knowledge of Spa booking systems advantageous
Problem solving, decision making and conflict resolutions skills
Ability to work within a pressurized environment
Ability to use Initiative and be proactive and self-driven
Ability to work without supervision and within a team
Attention to detail pertaining to area of responsibility
Required to work rostered shifts and irregular hours as per operational requirements
Flexible working hours as well as available to work weekends, public holidays, opening and closing shifts when rostered as per operational requirements
Enclose a latest photo of yourself
Key Responsibilities
Adherence to health and safety as well as COVID protocols within the work environment and at work stations
Assist in the marketing of the spa, revenue generation as well as retail Spa products as required
Adherence to Spa opening and closing procedures
Ensure the front desk environment is kept neat and tidy at all times
Oversee arrival and departure of guests, and access control
Ensure that the standards of service excellence and guest satisfaction are maintained.
Maintain a float and make a deposit and accurate report of receipts daily
Control of cash and daily reconciliations
Effectively maintain the booking system
Assist with Stock checks as and when required
Report professional stock par levels timeously
Manage stock levels and administer utilization thereof
Liaison with housekeeping team with regards to Spa amenities as required
Initiate and place amenities orders as and when required
Complete required administrative tasks
Assist with efficient booking/upselling
Maintain a neat, clean and well-groomed appearance as per company standards
Maintain strict hygiene standards as set out by management
Ensure workstations are kept neat and tidy before and after treatments
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