Spare Parts Manager - Richards Bay at Fives

Primary Purpose

The Spare Parts Manager reports to the Customer Relations Manager and manages 6 subordinates.  The primary purpose of this role is to define and implement the company’s purchasing strategy; supply chain management; and to lead the sales activities required to provide effective supply and services to our clients. This position also plays an integral part in ensuring the growth of the spare parts revenue as well as the increase of the customer service levels.

This position is key for the increase of our turnover and therefore of our profitability by increasing our customer satisfaction.

Spare Parts function

• Manage the sales function for spare parts and implement a process roadmap to fulfil customer demand.
• Budgeting and forecasting order intake with a roadmap plan in support of the same.
• Establish and review fixed pricing and framework agreements for spare parts and repairs.  
• Establish and monitor related KPI’s and attend to concerns and implement improvements.
• Stays current on competition and market offerings.
• Expedite all customer orders.
• Manage customer relationships with regular progress updates on quote queries and expediting queries and to build long-term sustainable business partnerships.

Procurement and Supply function

• Maintain and monitor supplier database.
• Develop suppliers to reach our needs in terms of quality, price, lead time, confidentiality.
• Source supplier in relation to work required to be done (building maintenance, etc.).
• Pre-qualify suppliers/contractors, adding to database once approved, as required.
• Conduct site visits of prospective suppliers.
• Work with QC/Workshop for services suppliers required to conduct work on or off site.
• Ensure assembly and sub-assembly items are priced correctly on SAP.
• Expedite all supply orders.
• Assist finance with supplier related payment queries.
• Ensure compliance with BBBEE (suppliers and spend).

Logistics function

• Manage the Logistics function and organise all transportation of spare parts from overseas suppliers to the end customer with all necessary documentation (commercial invoice, clearing documents…).
• Work closely with agents to expedite deliveries, and with customers, on deliveries of larger items to site, to prevent unnecessary double handling.
• Ensure that incoterms are strictly monitored and maintained.
• Ensure transport budget is adhered to.

General duties:

• Ensure all departmental procedures are maintained, kept up-to-date and adhered to.
• Manage the teams in order to reach sales objectives and improve KPI’s by setting up goals for each individual and providing the necessary support and guidance.
• Ensure all weekly and monthly reports to customers and business are submitted on time.

Education and Experience:

• Tertiary Qualification (at least N.Dip. level) in either mechanical, electrical, or industrial engineering fields, with experience in sales and customer account management.
• Alternatively, Marketing, Commerce or Business-related qualification (Diploma/Degree), with experience in a technical / engineering sales environment.
• Management Training.
• Must have at least 5 years’ experience in business development, customer management, procurement, sales or related field.
• Supply chain management and or Warehouse management experience will be advantageous.
• Exposure and conceptual understanding of contract law and pricing.
• Analytical skills.
• SAP.
• Knowledge of aluminium smelter / heavy industry process equipment will be beneficial.