Openings at Office of the Pension Funds Adjudicator

Job Description

• OPFA is seeking to appoint candidates who are results-driven, passionate about service delivery, thrive under pressure, respect deadlines, and are team players with high levels of professionalism.

Responsibilities:

• Investigate, analyse, and identify the essence of a complaint;
• Draft correspondence and do follow-ups with Funds/Fund Administrators;
• Analyse the adequacy of the responses from Funds/Fund Administrators and escalate issues timeously when necessary;
• Prepare a draft determination based on research, adequate analysis of complaints, discussion with teammates, and also by incorporating directions given by their Line Manager;
• Submit quality draft determinations to the Line Manager within set timelines;
• Finalise Out of Jurisdiction matters and Settlements within time;
• Adequately review and address corrections/review notes from the line manager or the Adjudicator;
• Assist the Line manager or the Adjudicator with projects/ad hoc tasks as and when required;
• Keep a record of own statistics and monitor own performance.
• Computer Literacy (MS Word, Excel, MS Outlook)
• NB: Candidates who do not meet the aforementioned requirements will not be considered and, therefore, need not apply.

Remuneration:

• OPFA offers market-related remuneration commensurate with the successful candidate’s skills and experience. 

Job Requirements

• A Bachelor of Law Degree (LLB)
• 3 - 4 years legal drafting experience
• Experience in the financial services sector will be an added advantage
• Knowledge and understanding of the Pension Funds Act 

go to method of application »

• The Office of the Pension Funds Adjudicator (OPFA) was established under section 30B of the Pension Funds Act, 24 of 1956, to dispose of pension fund complaints lodged under the Act in a procedurally fair, economical, and expeditious manner.

Job Description
Key Competencies:

• High level of ethics and integrity
• Computer literacy (MS Word, Excel, MS Outlook)
• Excellent drafting skills
• Excellent verbal and written communication skills
• Analytical, problem solving and critical thinking skills
• Ability to manage a caseload and work under pressure
• Time management
• Proper record keeping
• Take initiative in personal development
• Team player

Responsibilities:

• Receive investigation file and identify areas that require further investigation to dispose of a complaint
• Request further information from parties to a complaint where required
• Identify the need for and request expert reports in appropriate matters
• Engage with parties to a complaint concerning the administrative aspects of the file/investigation.
• Ensure that procedural fairness requirements are adhered to
• Maintain a proper record of all complaints allocated, including a record of all correspondence relating to a complaint, proof of service, telephone calls, emails, etc.
• Ensure all information is captured and processed on the OPFA case management system
• Prepare and submit quality draft determinations to the Team Leader within set timelines in accordance with daily, weekly, and monthly targets
• Attend to corrections on reviewed drafts
• Correctly identify out-of-jurisdiction matters
• Draft settlement and out-of-jurisdiction letters for approval by the Team Leader
• Assist with projects/ad hoc tasks as and when required
• Submit weekly and monthly statistics to the Team Leader
• Prepare records for the Financial Services Tribunal or High Court

Job Requirements

Qualifications and Experience:

• A Law Degree, i.e. BCom Law, BA Law, or LLB (Bachelor of Laws)
• 3 years’ experience in the retirement funds industry – administration, management, or regulation
• Knowledge and understanding of the appropriate legislative and regulatory frameworks
• Ability to assess and investigate facts, interpret legislation, and draft legal documents
• Legal research
• Experience in the financial services sector will be an added advantage
• Knowledge and understanding of the Pension Funds Act and the role of the Pension Funds Adjudicator