Support Account Manager Intern (Renewals) (12 Month Program) at Oracle

Purpose of the Role

• To support the Support Renewals team with customer coordination, account health tracking, and the end-to-end renewals process. The role provides exposure to commercial operations, customer engagement, and Oracle’s support business.

Career Level - IC0

Responsibilities
What You Will Do

• Support SAMs during customer calls by capturing notes and follow-up actions.
• Assist with renewal preparation, customer data updates, and timeline tracking.
• Maintain account documentation, plans, and internal systems.
• Coordinate with Support, Product, and Sales teams on open items.
• Track escalations and customer concerns under guidance.
• Prepare basic reports related to account health or renewal progress.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, MIS, IT, Commerce, or related field.
• Strong communication and organisational skills.
• Customer-focused mindset with interest in technology.
• High attention to detail and willingness to learn.

Desired Experience (Not required, but beneficial)

• Exposure to customer service, coordination, or group project work.
• Basic understanding of software or cloud concepts.