Spares Advisor (Cape Town) at Defy Appliances

KEY RESPONSIBILITIES:

• Achieving the branch spares sales budget.
• Ensuring tele-selling to customers.
• Process picking list for sales orders.
• Pick and pack spares.
• Capture sales orders on SAP computer system.
• Maintaining and following up on customer backorders.
• Attend to customer queries and complaints.
• Assist Technicians with spares related enquiries
• Monitor outstanding orders daily, liaise with warehouse and buyers.
• Stock control, including cycle counting, receiving, ordering and dispatching stock are all included in the responsibilities.
• Assist in document filing.
• Provide support to service department.

MINIMUM REQUIREMENTS:

• The ideal applicant will be a matriculant who is fully conversant with the Defy range of spares.
• Good technical parts interpretation.
• General office and administration skills along with computer literacy (Excel and Word).
• Telephone etiquette.
• Working knowledge of SAP will be a distinct advantage.

REQUIRED SKILLS:

• Strong Administration skills.
• Good Communication Skills.
• Ability to complete tasks in high pace environments.
• Ability to handle pressure.