Defy Appliances (Pty) Ltd is Southern Africa’s largest manufacturer and distributor of major domestic appliances. The company markets its products under the Defy brand and offers the consumer a full range of kitchen, laundry and small domestic appliances.
Established in 1905, Defy made its debut by manufacturing the first electric stove in South Africa. I...
To provide support to customers through ensuring the availability and selling of the Company’s range of spares over the counter and via telephone in line with branch budget guidelines. To support the Branch Service department with spares requirements in terms of warranty maintenance.
KEY RESPONSIBILITIES: -
Sell spares at set prices
Provide customers with a friendly prompt sales experience.
Provide customer education as required using technical and product information
Maintenance of key accounts
Contact large current and new customers advising them of current prices, specials, taking orders
Provide service to Branch Service Department and Technicians/Contactors
Manage “awaiting parts (AP)” customers through regular contact
Housekeeping
Picking of small orders as per guidelines
Off checking of customer orders prior to packing
Ensure that customer orders are actioned and invoiced timeously
Resolving customer queries timeously and attending to their phone calls
Conducts stock counts as per Company procedures
Ensures stocks are correct and available at all times, replenish/order as required
Presents stocks for audits/stock counts as required
Conducts “Van Stock” counts and as required
Manage daily “AP” lists
Housekeeping
Collect all moneys before spares are supplied
Ensure invoices balance with moneys paid
Add spares onto job cards
Record keeping, i.e. completion and filing of required documentation (POD’s, Invoices, credit notes, IBST’s)
System maintenance
Adhoc tasks related to spares management, administration and sales as required by Spares Associate / Lead / Manager
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