Spec: Service Delivery at BCX

Key Deliverables / Primary Functions:

• Monitors and reports on service levels  
• Owns the "front office" - all of the customer/user experience: Service Desk, Service Level Management, Customer Relationship, Availability  
• Ensure that existing services stay up and running 
• Once a call is logged by CFC, the SDM need to track this until resolved with the service providers of which Openserve is by far the biggest. 

Core Functional Skills & Knowledge:

• Computer Literacy
• Deadline Management
• Office Management
• Professionalism
• Punctionality
• Telephone Etiquette
• Time & Priority Management
• Communication
• Business Writing
• Relationship Management

Minimum Qualifications:

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Commerce
• OR NQF 4: Grade 12
• Additional Qualification preferred or advantage

Experience

• 5 years’ experience

OR

• Grade 12 & 7 years’ experience

The following experience will be required;

• Skilled in the development of Power BI reports and applications
• Skilled in the management and development of SQL databases and stored procedures
• Skills in the development of Power Apps will be an advantage