Specialist: Access Network at Vodafone Global Enterprise

Job Description

Role purpose:

Ensure effective detection, diagnosis, and management of incidents for Radio & Transport Access Network.

Your responsibilities will include:

• To provide level 2 technical support to the network monitoring team.
• To plan, deploy, and maintain NOC automation.
• To diagnose and resolve faults remotely.
• To apply network management tools effectively toward fault diagnosis and resolution.
• To notify and escalate major incidents as per the fault handling and escalations procedures.
• To liaise with internal and external support teams toward fault resolution.
• To continually evaluate and improve existing processes and systems.
• To analyze and report on routine and ad hoc investigations.
• To keep up to date with network changes and evolving network architecture.
• To display awareness of various functional areas and key support personnel.

Ideally you should possess the following:

• Matric/Grade 12 is essential.
• Bachelor’s Degree / Diploma in Electrical Engineering with 3 years experience in Telecommunications / IT or/ Data Analytic relevant courses with 5 years experience. 
• RAN or/and Transmission services are essential. 
• ITIL Base foundation /Network Management (Event and Incident) experience will serve as an advantage.

Job Knowledge: 

• GSM, UMTS, LTE knowledge. 
• Access Network systems.
• Access Networks and Services. 
• Network Management processes and principles.
• Service and Delivery  Management.

Job-Related Skills:

• Network management.
• Telecoms technology.
• Machine Learning (ML) / Artificial Intelligence(AI).
• Data Analytics and insights.
• Robotic Process Automation(RPA).
• Networking essentials.
• Event and Incident data analysis is essential.

Closing date for Applications: 25 November 2022.