Specialist: Business Office Management at Road Accident Fund

Key Performance Areas

IT Strategy and Governance

• Develop and implement operational plans that align with the Head of Department: Technology and Digital’s strategic vision and RAF’s goals.
• Manage project portfolios within the Head of Department’s office, ensuring efficient resource allocation and timely completion.
• Track progress on key Technology and Digital initiatives and report on achievements to the Head of Department and other stakeholders.
• Conduct regular Technology and Digital governance meetings to review strategies and compliance.
• Utilise Technology and Digital audits and assessments to ensure governance standards are met.

Project and Portfolio Management

• Application of project management methodologies (e.g. Agile) to manage Technology and Digital projects.
• Portfolio analysis to prioritise projects based on strategic value and resource availability in collaborations with other stakeholders (for e.g., ePMO, Business Relationship Management).
• Regular project reviews and adjustments based on performance metrics.

IT Operations and Service Delivery

• Ensure, together with the Technology and Digital Cybersecurity and End-user Computing functions, the implementation of IT Service Management (ITSM) practices to streamline operations.
• Monitoring IT Infrastructure to ensure reliability and performance.
• Ensure that Service Level Agreements are established and reviewed, together with other stakeholders, with internal and external service providers.

Budget and Financial Management

• Develop and manage the budget for Head of Department: Technology and Digital, ensuring responsible resource allocation and expenditure control.
• Track and analyse budget variances, identify areas for cost optimisation.
• Secure resources and funding for Technology and Digital projects and initiatives, justifying expenditures in line with business goals.
• Track and analyse the Technology and Digital budget overall and reporting on budget variances as well as identify cost optimisation opportunities.
• Ensure effective allocation of resources to support strategic initiatives.

Leadership and Team Development

• Lead and develop the Technology and Digital team, fostering a culture of continuous improvement, innovation and collaboration.
• Facilitate leadership development programmes and team-building activities.
• Implement performance management processes for continuous feedback and improvement.

Operational Efficiency and Effectiveness

• Streamline processes within the Head of Department: Technology and Digital office to optimise workflow and resource utilisation.
• Implement performance metrics and reporting systems to monitor Department effectiveness and identify areas of improvement.
• Foster a culture of continuous improvement within the team, encouraging innovation and problem-solving.

Stakeholder Management and Communication

• Serve as a liaison between Head of Department: Technology and Digital’s office, Technology and Digital teams, and other Business Units, fostering collaboration and clear communication.
• Effectively manage stakeholder expectations and address concerns proactively.

Reporting and Analysis

• Regular collection and analysis of digital adoption metrics.
• Creation of dashboards and reports for Senior Management.
• Use of analytics tools for data visualisation and insights generation
• Conducting Return on Investment analysis for digital initiatives.
• Presentation of findings and recommendation for continuous improvements.

Qualifications and Experience

• Bachelor’s Degree/ Advanced Diploma in Information Technology/ Computer Science/ Engineering/ Transportation/ Transportation/ Commercial/Business/ Administration/ Project Management or related qualification.
• Relevant 5 - 7 years’ experience in IT Management, with experience in leading IT projects, teams, and implementing IT strategies that align with business objectives.
• Experience in budget management, negotiations and contracting.
• Experience in working independently in a fast-paced and ever-changing environment.
• Experience in Project Management.