Specialist: Business Process Management at Liquid Intelligent Technologies

Role Purpose

• Ensure the development, implementation, monitoring and performance of all the end-to-end processes for Liquid Intelligent Technologies’ operations, as related to the enterprise operating model. Contribute to definition of operating model and BPM framework, tools and standards to assure the highest levels of organisational effectiveness, customer experience, cost optimisation and revenue generation for LIT SA. Facilitate the development and maintenance of Company Policies, by in accordance with Knowledge and Document Management policy and standards through planned reviews and updates. Facilitate the implementation and maintenance of all relevant ISO certifications.  Ensure the Quality Management System and related Document Management Structures is always kept up to date and to standard.

Ensure Effective Business Process Management across the Liquid Intelligent technologies South Africa.

• Formulate and maintain the Business Process Management Policy, framework, standards, and calendar.  Include the planned facilitation & maintenance of LIT SA policies, processes, procedures and support documentation is available on a functioning portal. Review BPM Backlog report and develop remediation plans. Work closely with Operational Excellence team to plan and deliver planned and unplanned tasks and requirements. Assist with facilitation and effective resolution of all BPM issues as may be required by business.  Align with Return-on-Investment Assurance (RoIA) principles. Monitor and manage the Document Management Structures on a planned basis.

Ensure all relevant ISO Standards Certification is achieved.  

•  Formulate and define the Liquid Intelligent Technologies ISO Certification policy, framework, and calendar. Included but not limited to (9001, 20000 & 270000) as defined by OE Strategy and BPM Policy. Maintain certification through planned audits. Manage delivery of all Business Process Management processes and standards to achieve the outcome of an integrated and effective end-to-end enterprise operating model across units of Liquid Intelligent technologies South Africa. Review Internal ISO Audit reports and develop plans with Operational Excellence team to address risks, shortfalls and non-conformances. Chair formal meetings with ISO Auditors w.r.t. organisational changes, audit dates and audit preparation status. Assist BPM Audit specialists with operational challengers / escalations w.r.t. audit readiness. Report to standard on audit progress, status, and remediation. Drive awareness and compliance throughout LTSA i.t.o. certifications. Drive continuous improvements within LTSA i.t.o. the ISO Standards.

Business Operational Effectiveness: Monitor, improve and optimise data, reporting and processes.

• Formulate, Implement, and Improve organisational effectiveness monitoring and reporting frameworks and dashboards. Discover, prioritise and remediate any process, people and platform effectiveness issues. Deliver better OE value in collaboration with BPM and all other functions across LIT SA. Design, develop and maintain self-serve, automated reporting, workflow and productivity management tools.

Requirements

Qualification:

• 3 or 4-year Degree, diploma or similar in Process, Industrial or Information Engineering. Desirable
• Certificate in Business or Project Management fundamentals (an advantage). Desirable
• Certified by SAQI/SANAS (South African Quality Institute / South African National Accreditation System) as an Internal / Lead Auditor. (an advantage). Desirable
• Certificate in understanding telecoms technology fundamentals (an advantage) advantageous. Desirable
• 4-6 years’ experience in Business Process Management and Quality Management including company-wide ISO 9000. Lead auditing, software environments and in setting up organisation wide processes. Essential
• Experience in a similar or related environment and greater than 3- 5 years’ experience in a Managerial position. Essential
• All Appointments are subject to the Labour Legislation in the respective country.