Career Opportunities at Liquid Intelligent Technologies

Role Purpose

• Ensure the development, implementation, monitoring and performance of all the end-to-end processes for Liquid Intelligent Technologies’ operations, as related to the enterprise operating model. Contribute to definition of operating model and BPM framework, tools and standards to assure the highest levels of organisational effectiveness, customer experience, cost optimisation and revenue generation for LIT SA. Facilitate the development and maintenance of Company Policies, by in accordance with Knowledge and Document Management policy and standards through planned reviews and updates. Facilitate the implementation and maintenance of all relevant ISO certifications.  Ensure the Quality Management System and related Document Management Structures is always kept up to date and to standard.

Ensure Effective Business Process Management across the Liquid Intelligent technologies South Africa.

• Formulate and maintain the Business Process Management Policy, framework, standards, and calendar.  Include the planned facilitation & maintenance of LIT SA policies, processes, procedures and support documentation is available on a functioning portal. Review BPM Backlog report and develop remediation plans. Work closely with Operational Excellence team to plan and deliver planned and unplanned tasks and requirements. Assist with facilitation and effective resolution of all BPM issues as may be required by business.  Align with Return-on-Investment Assurance (RoIA) principles. Monitor and manage the Document Management Structures on a planned basis.

Ensure all relevant ISO Standards Certification is achieved.  

•  Formulate and define the Liquid Intelligent Technologies ISO Certification policy, framework, and calendar. Included but not limited to (9001, 20000 & 270000) as defined by OE Strategy and BPM Policy. Maintain certification through planned audits. Manage delivery of all Business Process Management processes and standards to achieve the outcome of an integrated and effective end-to-end enterprise operating model across units of Liquid Intelligent technologies South Africa. Review Internal ISO Audit reports and develop plans with Operational Excellence team to address risks, shortfalls and non-conformances. Chair formal meetings with ISO Auditors w.r.t. organisational changes, audit dates and audit preparation status. Assist BPM Audit specialists with operational challengers / escalations w.r.t. audit readiness. Report to standard on audit progress, status, and remediation. Drive awareness and compliance throughout LTSA i.t.o. certifications. Drive continuous improvements within LTSA i.t.o. the ISO Standards.

Business Operational Effectiveness: Monitor, improve and optimise data, reporting and processes.

• Formulate, Implement, and Improve organisational effectiveness monitoring and reporting frameworks and dashboards. Discover, prioritise and remediate any process, people and platform effectiveness issues. Deliver better OE value in collaboration with BPM and all other functions across LIT SA. Design, develop and maintain self-serve, automated reporting, workflow and productivity management tools.

Requirements

Qualification:

• 3 or 4-year Degree, diploma or similar in Process, Industrial or Information Engineering. Desirable
• Certificate in Business or Project Management fundamentals (an advantage). Desirable
• Certified by SAQI/SANAS (South African Quality Institute / South African National Accreditation System) as an Internal / Lead Auditor. (an advantage). Desirable
• Certificate in understanding telecoms technology fundamentals (an advantage) advantageous. Desirable
• 4-6 years’ experience in Business Process Management and Quality Management including company-wide ISO 9000. Lead auditing, software environments and in setting up organisation wide processes. Essential
• Experience in a similar or related environment and greater than 3- 5 years’ experience in a Managerial position. Essential
• All Appointments are subject to the Labour Legislation in the respective country.

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ROLE PURPOSE

• To maximize revenue opportunities through establishing, developing and maintaining long-term relationships with key Oil & Gas customers as well as defining and executing sales strategies that focus on increased sales and profitability. 
• Effectively position Liquid Intelligent Technology as Technology partner of choice in the market by cultivating relationships, identifying opportunities, and consultatively selling Liquid Intelligent Technologies' services and solutions that meet client’s requirements.
• Achieving and exceeding sales targets for assigned portfolio per segment.

ROLE DESCRIPTION

Effective Account Management

• Create, develop, and maintain business relationship with customers and gain in-depth understanding of the customer’s business and industry.
• Identify key role players and develop and maintain a personal professional network with relevant decision makers.
• Develop and maintain an account plan within the context of the customers objectives and segment strategy.
• Understand the customers’ requirements and implement customer business growth strategies in conjunction with Liquid Intelligent Technologies' delivery and support functions.
• Ensure that all sales deadlines are met.
• The Account Manager serves as the primary contact liaison and take full accountability for account health.  Manage escalations.

Build and Grow Client Relationships to Ensure Excellent Customer Experience

• Understand clients' business and generate new ideas. Build trust, credibility, and client referrals.
• Maintain or improve account profitability by customizing solutions as per customer requirements.
• Provide input and align to broader Liquid Intelligent Technologies' strategies and business initiatives to support the required revenue growth and acquisition new revenue. in order to generate more revenue.
• Identify new market opportunities by selling and integrating Liquid Intelligent Technologies’ offerings to new and existing clients.
• Develop, review and implement a detailed sales account plan for Oil & Gas and mining accounts.
• Conducts business professionally and ethically, adhering to all company policies, procedures and business ethics codes.  Develop a spirit of camaraderie by initiating social events / team building events with customers.
• Compile motivation for refunds and credit notes.  Keeping accurate records of discussions or correspondence with customers

Development and Maintenance of Sales pipeline to Reach Sales Targets

• Responsible for generating leads and developing a pipeline for the sales segment.
• Identify and establish relationships in new and existing geography and segments.
• Provide pre-sales and after-sales assistance in bid/tender processes.
• Manage customer relationships with allocated and new clients.
• Deliver presentations and propose consultation-based solutions.
• Keep abreast on the market changes and have a broad understanding of Telecommunication Services, Frameworks, Technologies.  Have clear understanding of customer business, technology and strategies.

Requirements

• Relevant Diploma/Tertiary Qualification  
• Minimum of 5 years sales experience in the oil, gas and mining industry with a proven sales track record for selling fully managed services solutions relevant to the oil, gas and mining sector.
• In-depth understanding of Oil and Gas, and Large Mining Companies mandatory along with technical knowledge within OICT and or Telecommunications

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ROLE PURPOSE

• To provide leadership to the Public-Sector Sales segment by directing the development of short and long-range objectives, strategy, policies, budgets and operating plans for the segment.  The role is focused on maintaining and growing sales and revenue from existing and new clients and for securing profit contributions, establishing and accomplishing business objectives.

ROLE DELIVERABLES

Operationalise the segment strategy

• Drive the strategic plan to advance the segments strategic goals and objectives and to promote revenue, profitability and growth.
• Plan, develop and implement strategies for generating resources and/or revenue for the company.
• Formulate and execute strategic policies.
• Review group policy matters and ensure they are carried out.
• Review activity reports and financial statements to determine progress and status in attaining objectives and revise objectives and plans in accordance with market conditions.
• Represent the company at legislative sessions, committee meetings and at formal functions and promote the company to local, regional and national constituencies.
• Relationship building with stakeholders at a high level with high level of knowledge of clients’ business.
• Drive new business development.  Responsible for achieving revenue and profit targets.
• Recommend future Capital Expenditure needs and requirements through business cases.

Management of Sales Segment

• Develop sales strategy for the segment to achieve annual target.  Constantly attempt to grow profit levels through innovative ideas, new business and client spend enhancement.
• Lead team (through Sales Managers) or directly to understand the Customer’s business and the associated strategies, plans, competitive position and trading methods in order to create a partnering concept to build solutions.
• Provide strategic direction to the sales segment based on targets and market dynamics focused on both short-term and long-term objectives.
• Provide inputs on investments based on customer growth plans, market trends, emerging growth markets and business needs.

Sales Management

• Identifies and pursues large strategic solution sales opportunities and leads.
• Directs strategic account planning and leadership in all prospective targeted accounts.
• Analyses statistical data related to prospective client’s businesses and industries to identify market trends for products and services.
• Formulates strategies to market for nominated accounts in conjunction with the propositions and industry vertical.
• Drives accelerated revenue growth by identifying potential markets for new and existing products and services in acquisition accounts.
• Delivers the necessary input to bid centre to ensure on-time delivery of high-quality bid proposals.
• Develops partnerships on account strategies and develops an acquisition relationship plan for accounts.
• Accountable for CRM input and strategic account and deep dives.
• Facilitate account relationships at CXO level, assist KAM’s in transforming the value proposition to include digital solution selling.

Ensures delivery of financial targets

• Evaluates performance, risks in nominated accounts and revises plans where appropriate.
• Secure, manage and deepen the Liquid customer relationship with the long-term focus of expanding the overall product suite and the introduction of specific propositions as well as introduction of new products over an agreed time span.
• Ensure cross divisional functions work collaboratively within LIT to drive the sales agenda and ensure alignment with overall customer strategy. Pre and post sales fulfilment in areas to ensure seamless introduction of new products, services and propositions.

Responsible for proposal content, both in response to requests for proposal (RFP) and proactive (unsolicited)

• With the support of the Bid Office, actively participates in the development of high quality, strategic proposals which incorporate key solutions.  Provides an executive summary that is customer specific, to be incorporated into the proposal.  Responsible for the follow-up presentation associated with a proposal submission.  Oversees, reviews, approves and provides “C” level sponsorship for proposal undertaken by bid team. 
• Introduce, vet, lobby for service providers to be used in preparing holistic proposals for clients in order for us to compete successfully.

Requirements

• Relevant 3-4yr technical / professional qualification and a proven track record of 8 years' target driven sales achievement in the public sector with a Telco/ICT company mandatory
• Complex and Solution Sales experience (Digital is an advantage)
• Business & Commercial Awareness along with strong business acumen with a deep strategic perspective and ability to quickly understand business strategy.
• Broad understanding of telecom services / technology.

go to method of application »

ROLE PURPOSE

• To provide leadership to the Public-Sector Sales segment by directing the development of short and long-range objectives, strategy, policies, budgets and operating plans for the segment.  The role is focused on maintaining and growing sales and revenue from existing and new clients and for securing profit contributions, establishing and accomplishing business objectives.

ROLE DELIVERABLES

• Operationalise the segment strategy
• Drive the strategic plan to advance the segments strategic goals and objectives and to promote revenue, profitability and growth.
• Plan, develop and implement strategies for generating resources and/or revenue for the company.
• Formulate and execute strategic policies.
• Review group policy matters and ensure they are carried out.
• Review activity reports and financial statements to determine progress and status in attaining objectives and revise objectives and plans in accordance with market conditions.
• Represent the company at legislative sessions, committee meetings and at formal functions and promote the company to local, regional and national constituencies.
• Relationship building with stakeholders at a high level with high level of knowledge of clients’ business.

Drive new business development.  Responsible for achieving revenue and profit targets.

• Recommend future Capital Expenditure needs and requirements through business cases.
• Management of Sales Segment
• Develop sales strategy for the segment to achieve annual target.  Constantly attempt to grow profit levels through innovative ideas, new business and client spend enhancement.
• Lead team (through Sales Managers) or directly to understand the Customer’s business and the associated strategies, plans, competitive position and trading methods in order to create a partnering concept to build solutions.
• Provide strategic direction to the sales segment based on targets and market dynamics focused on both short-term and long-term objectives.
• Provide inputs on investments based on customer growth plans, market trends, emerging growth markets and business needs.
•  
• Sales Management
• Identifies and pursues large strategic solution sales opportunities and leads.
• Directs strategic account planning and leadership in all prospective targeted accounts.
• Analyses statistical data related to prospective client’s businesses and industries to identify market trends for products and services.
• Formulates strategies to market for nominated accounts in conjunction with the propositions and industry vertical.
• Drives accelerated revenue growth by identifying potential markets for new and existing products and services in acquisition accounts.
• Delivers the necessary input to bid centre to ensure on-time delivery of high-quality bid proposals.
• Develops partnerships on account strategies and develops an acquisition relationship plan for accounts.
• Accountable for CRM input and strategic account and deep dives.
• Facilitate account relationships at CXO level, assist KAM’s in transforming the value proposition to include digital solution selling.
• Ensures delivery of financial targets
• Evaluates performance, risks in nominated accounts and revises plans where appropriate.
• Secure, manage and deepen the Liquid customer relationship with the long-term focus of expanding the overall product suite and the introduction of specific propositions as well as introduction of new products over an agreed time span.
• Ensure cross divisional functions work collaboratively within LIT to drive the sales agenda and ensure alignment with overall customer strategy. Pre and post sales fulfilment in areas to ensure seamless introduction of new products, services and propositions.
• Responsible for proposal content, both in response to requests for proposal (RFP) and proactive (unsolicited)
• With the support of the Bid Office, actively participates in the development of high quality, strategic proposals which incorporate key solutions.  Provides an executive summary that is customer specific, to be incorporated into the proposal.  Responsible for the follow-up presentation associated with a proposal submission.  Oversees, reviews, approves and provides “C” level sponsorship for proposal undertaken by bid team. 
• Introduce, vet, lobby for service providers to be used in preparing holistic proposals for clients in order for us to compete successfully.

Requirements

• Relevant 3-4yr technical / professional qualification and a proven track record of 8 years' target driven sales achievement in the public sector with a Telco/ICT company mandatory
• Complex and Solution Sales experience (Digital is an advantage)
• Business & Commercial Awareness along with strong business acumen with a deep strategic perspective and ability to quickly understand business strategy.
• Broad understanding of telecom services / technology.

go to method of application »

Role Purpose

• To develop, manage and co-ordinate all HSE requirements and strategies required to ensure that the Liquid Intelligent Technologies South Africa OHS and Environmental management programmes are in compliance (ISO14001 and ISO45001) with applicable standards, code of practices and regulatory requirements.

HSE COMPLIANCE AND PLANNING

• Ensure that the Company complies with HSE legislative requirements.
• Ensure that all HSE related permits are captured in the OPCO and Group HSE Permit Register.
• Ensure HSE related policies and procedures are updated annually, or as when required, to ensure compliance with HSE legislative requirements.
• Ensure HSE-related contractor management practices are compliant with local legislative requirements. Prepares, monitors and maintains the annual HSE budget for the oversight and approval by the Chief Financial Officer.
• Research and analyses the resources and requirements for the HSE function annually.
• Calculates and proposes an annual budget with related motivations for Capital Projects for example Fire suppression systems, Personal Protective Equipment (PPE) and Operational requirements for approval by the Chief Financial Officer. Monitors the budget monthly and ensures that the expenditure is in line with budget parameters.
• Develop an annual operating plan for HSE including financial planning budget for approval by the Chief Financial Officer. Devolves the annual plan into specific KPAs and activities and communicates this with Departmental heads.

 ENVIRONMENTAL AND SOCIAL MANAGEMENT SYSTEM

• Ensure HSE related policies and procedures are updated annually, or as when required, to ensure compliance with the OPCO and Group ESMS.Implement and track the implementation and execution of the action plans to ensure the implementation of the OPCO and Group ESMS.Facilitate the implementation of HSE programs/practices through the development, management and application of processes, policies and procedures.
• Ensure that the Company complies with the relevant International Finance Corporation (IFC) Performance Standards. Report HSE KPIs on a monthly basis in compliance with the OPCO and Group HSE Policy.
• Ensure HSE-related contractor management practices are compliant with the Group ESMS.Ensure Management HSE training is conducted annually.

 HEALTH AND SAFETY

• Development of HSE short and long-range objectives, policies, budgets and operating plans for the HSE department.Annually in line with liquid telecom strategy.Implements and maintains HSE management program, ISO 45001 for the company, including developing and ensure achieving certification.
• Conducts hygiene surveys and ensures implementation of findings thereof.
• Formulates company safety risk assessments and prioritises rate risk individually.
• Provides a healthy, safe and environmentally conducive working environment at ALL Liquid Intelligent Technologies SA offices and points of presence using pragmatic and cost effective initiatives.
• Keep up to date with SA legislative requirements and ensures legislative compliance by the whole company through relevant Line Managers.Participates in regular HSE meetings and prioritises the issues arising.

ENVIRONMENTAL MANAGEMENT

• Manage the HSE incidents/ risks faced by the company effectively to minimise the number (and cost) of incidents/risks reported.Ensure preventive, periodic and emergency maintenance of fire protection equipment and alarm systems at all facilities.Ensures the development and implementation of correct training and evaluates the training to establish whether it was of benefit to LTSA.
• Ensures that all mandatory training certification is maintained and on record. Provides HSE training to employees and contractors, including induction awareness.
• Supervises first-aid and emergency teams to ensure adherence to the company's emergency plans and evacuation procedures and supervision of related traing.
• Develop and implement HSE procedures, including updating and maintaining of all relevant HSE systems.
• Maintain the procedure for controlling all HSE documents and information in accordance with the document control system of the company.
• Develop, implement and monitor systems to track Health and Safety incidents and ensures investigation and mitigation by accountable owners.Administers of COIDA (Compensation for Occupational Injuries and Diseases Act) claims.
• Conduct internal reviews of Health and Safety practices to identify gaps that would prevent compliance with ISO45001 and the Group ESMS.

 OPPORTUNITIES FOR IMPROVEMENT

• Formulate Environmental Risk Assessments (ERA) and prioritise risks individually. Ensure implementation and compliance with the OPCO and Group Environmental Management Plan
• .Ensure environmental related matters are reported into the HSE management review committee, in compliance with the OPCO and Group HSE Policy
• .Implement and maintain management programs, ISO 14001 for the company, including developing and ensure achieving certification.
• Monitors and do internal audits to determine progress, and where required plan actions to reach our goals.
• Ensure environmental legal requirements are compliant prior and during to the implementation / construction of projects.
• Responsible for the evaluation and training of personnel including the development of a dedicated and practical training program.
• Ensures that all mandatory training certification is maintained and on record.
• Provide environmental training to employees and contractors, including induction awareness.
• Develop and implement environmental procedures, including updating and maintaining of all relevant systems. Develop and implement systems to track environmental incidents also ensuring investigation (as appropriate) mitigation by accountable owners.
• Supervision and emergency teams to ensure adherence to the company's emergency plans and evacuation procedures and supervision of related training. Annual calculation of carbon footprint.
• Consider the potential for positive HSE impact from activities and, where appropriate, it should consider adopting, developing or marketing: Products, services, skills or employment opportunities that could benefit community stakeholders.
• A working environment and terms of employment that provide opportunities for work that are productive and deliver a fair income, security in the workplace, good prospects for personal development and social integration, freedom for people to express their concerns, organize and participate in the decisions that affect their lives and equality of opportunity and treatment for all women and men;
• Employment practices that promote gender equality and women's economic empowerment; and Resource efficient, greenhouse gas (GHG) reducing or low carbon technologies or working practices.

HUMAN RESOURCE MANAGEMENT

• Leading people efficiency and organising daily operations to ensure that objectives are met.Meet and motivates team. Carries out staff performance reviews. Ensure that members are being awarded equitably and that requested policies and procedures and systems are used. Ensure that each member has appropriated training and development to achieve the targets and strategic engagement.

Requirements

• Bachelor’s Degree in Environmental Sciences, Safety and Health or related formal qualification:Essential
• Internationally recognised qualification (e.g. SAMTRAC, SHOEMTRAC, NEBOSH, OSHEMAC):Essential
• Auditors qualification ISO45001 and ISO14001:Desirable
• Carbon footprint assess:Desirable
• 6 years Integrated Health, Safety and Environmental Risk Management and auditing experience including 4-6 years a managerial position:Essential
• Health, Safety and Environment legislative requirements within large organisations:Essential
• Understanding HSE requirements of ISO45001 and ISO14001:Essential
• Approach and methodology of risk assessments, strategy, planning and auditing:Essential
• Proven ability in identifying HSE risks and mitigation thereof:Essential
• The methodology to implement HSE related systems and processes:Essential
• Knowledge of the IFC Performance Standards:Essential
• Knowledge of ESMS systems:Essential
• All Appointments are subject to the Labour Legislation in the respective country.