Specialist: Client Servicing: Gauteng Region at Liberty Group South Africa

Purpose

To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

• 2 - 3 years experience in a similar environment

FAIS Requirements

For the Representative

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting
• Bachelor`s Degrees and Advanced Diplomas [NQF Level 08] in Generic Management

Experience and Knowledge requirements

Key Responsibilities

• Update database/s with findings and other relevant information to enhance identification of trends and analysis.
• Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
• Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
• Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
• Provide constructive and timeous feedback on work progress and problems encountered to relevant stakeholders.
• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
• Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.