Specialist - Communications Designer Commercial Operations SA at MTN

JOB DESCRIPTION

• Improved archiving of communication materials/ documents 
• Improved alignment of communication initiatives to communication strategy 
• Improved quality and frequency of communication methods employed 
• Improved design of communications for CXO 
• Enhanced communications for road shows
•  Enhanced customer service delivery

RESPONSIBILITIES
Communications Design 

• Based on communication strategy, execute communication plans and activities. This includes the development of illustrative communication content and creating designs, concepts and layouts to compliment written communication 
• Develop graphics and layouts of communication using relevant computer software. Where necessary draw and print charts, graphs, illustrations, and other artwork 
• Facilitate video development where necessary 
• Collaborate with others to develop or refine designs 
• Confer with internal and external clients to determine needs in respect of communication required. Follow up on and respond to all queries from stakeholders 
• Facilitate sign-off off communication methods and content
• Facilitate communication/presentation for road shows 
• Provide input into communication via newsletters e.g GM Bulletin 
• Liaise with suppliers where design is outsourced to ensure timeous delivery 
• Maintain archive of images and photos, and previous communication 
• Provide project/initiative communication support 
• Report on communication plans and activities 

Customer Satisfaction 

• Align service delivery to local market segments 
• Understand customer needs and develop and fine-tune delivery accordingly 
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures 
• Put contingency plans in place to prevent delays and enhance the customer experience 
• Adopt a proactive approach to prevent problems from arising in the future 
• Initiate change to continually improve all aspects of service delivery 

Continuous Improvement

• Identify processes and procedures where the quality of work may be improved
•  Assist the business in finding ways to improve service levels 

People & Culture 

• With input from leader, create personal development plans 
• Ensure understanding and alignment of own KPAS and KPIs 
• Take ownership of own performance and identify training needs. Have performance discussions with leader 
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour 
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. 
• Build the Company’s brand to be the employer of first choice

QUALIFICATIONS

• 3-year degree/diploma in communication design processes and procedures or similar relevant qualification
• Minimum of 3 years’ experience 
• Experience working in a small to medium organisation 
• Good knowledge & understanding of MTNSAs products & services
• Fluent in English 
• Proficient in MS Office, content management systems and social media platforms 
• Use of relevant software/ system 
• Good time management and organizational skills