Specialist, Complaints at Standard Bank Group June, 2026

- Specialist, Complaints at Standard Bank Group
- View Jobs in Banking / Financial Services / View Jobs at Standard Bank Group
Posted: Jun 15, 2026

Deadline: Not specified
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Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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Specialist, Complaints
- Job Type Full Time
- Qualification Bachelors
- Experience 3 - 4 years
- Location Gauteng
- City Roodepoort
- Job Field Customer Care, Success and Service
Job Description
- To specifically attend to client’s complaints on behalf of the company for the short - term insurance. To provide and facilitate informed, helpful, educative solutions to aggrieved clients to overturn their service experience journey from unsatisfactory to satisfactory and to provide long term solution to the business whilst acting as the custodians of Treating Customers Fairly (TCF). To help client via all platforms i.e., Call Centre, social media and other mandated platforms.
Qualifications
- Type of Qualification: First Degree
- Field of Study: Insurance Related Qualification
Experience Required
- Insurance & Asset Management
- 3-4 years industry related experience for both short term/long term. Working experience in the position. Broad personal lines insurance experience
Additional Information

Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Providing Insights
- Showing Composure
- Taking Action
- Thinking Positively
- Upholding Standards
Technical Competencies:
- Call Reporting
- Compliance
- Customer Reception and Channeling
- Digital Analytics and Reporting
- Product and Services Knowledge
- Promote Good Governance, Risk & Control
- Risk Awareness
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Method of Application

Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply

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Specialist, Complaints at Standard Bank Group

Specialist, Complaints

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