Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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Job Description
- To provide appropriate financial and estate planning advice to Private and Business Banking Clients (i.e., Private Banking Signature, Premium, Growth and Commercial Banking) in order to solve for their complex financial needs.
Qualifications
- Type of Qualification: Diploma
- Field of Study: Banking
- Type of Qualification: First Degree
- Field of Study: Business Commerce
Experience Required
Client Coverage
- Consumer & High Net Worth
- 5-7 years
- Experience in all the product categories in terms of FAIS for SBFC including Business Assurance.
Additional Information
Behavioural Competencies:
- Articulating Information
- Convincing People
- Developing Expertise
- Documenting Facts
- Establishing Rapport
- Examining Information
- Exploring Possibilities
- Following Procedures
- Interacting with People
- Interpreting Data
- Making Decisions
- Managing Tasks
- Producing Output
- Providing Insights
- Seizing Opportunities
- Showing Composure
- Taking Action
- Thinking Positively
- Understanding People
- Upholding Standards
Technical Competencies:
- Financial Acumen
- Financial Analysis
- Financial Industry Regulatory Framework
- Financial Planning
- Interpreting Financial Statements
- Legal Compliance
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Job Description
- Execute daily surveillance activities by monitoring dashboards, identifying exceptions, and ensuring adherence to agreed SLA’s to minimize inefficiencies and mitigate reputational risk.
- Implement assigned projects and initiatives, track progress, and escalate risks as needed. Support process improvement by identifying inefficiencies and contributing to risk mitigation and compliance efforts.
Qualifications
- Type of Qualification: First Degree
- Field of Study: Investment Banking
- Type of Qualification: First Degree
- Field of Study: Risk Management
- Qualification: RE5, Salesforce Ranger
Experience Required
- 3-4 years experience
- In-depth experience in Client Services environment, Banking and asset management in South Africa
- Working knowledge of rules and regulations governing various operational functions
- Experience in financial services, particularly in operations or compliance or audit or risk management
- Experience in leading and implementing operations change enablement projects
- Knowledge of surveillance tools and systems, and relevant regulatory frameworks
- Familiarity with and knowledge of investment products and services
Additional Information
Behavioural Competencies:
- Challenging Ideas
- Checking Things
- Convincing People
- Developing Expertise
- Documenting Facts
- Embracing Change
- Exploring Possibilities
- Following Procedures
- Interacting with People
- Meeting Timescales
- Taking Action
- Team Working
Technical Competencies:
- Automation Acumen
- Client Relationship Management
- Collaboration
- Compliance
- Continuous Improvement
- Financial Industry Regulatory Framework
- IT Systems
- Legal Compliance
- Operations Risk Management
- Process Auditing
- Process Management
- Project Management (Project Mgmt)
- Promote Good Governance, Risk & Control
- Research & Information Gathering
- Risk Management
- Solution Design & Enablement
- Stakeholder Management
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Job Description
- To oversee and manage the operational delivery of the onboarding function, with a specific focus on internal operations, leading a team to drive operational performance, efficiencies, and productivity, ensuring adherence to world-class operations standards, in achieving world-class quality and service standards while effectively mitigating financial and reputation risks.
Qualifications
- Type of Qualification: Advanced Diploma
- Field of Study: Business Commerce
- Type of Qualification: First Degree
- Field of Study: Business Commerce
Experience Required
Service Management
- Operations
- 5-7 years
- Advanced experience in operations management, with a focus on client onboarding or related functions within the banking or financial services industry.
- Advanced general client services and / or support experience with seasoned technical experience in client onboarding
- Demonstrated success in driving operational performance, efficiencies, and productivity to meet quality and service standards.
- Experience in mitigating financial and reputation risks associated with onboarding processes.
- Proven track record of leadership and strategic management, with experience in leading teams to achieve operational excellence and drive performance improvement initiatives.
- Strong understanding of onboarding processes, including knowledge of regulatory requirements and industry best practices.
Additional Information
Behavioural Competencies:
- Developing Expertise
- Directing People
- Embracing Change
- Examining Information
- Exploring Possibilities
- Generating Ideas
- Interacting with People
- Interpreting Data
- Making Decisions
- Managing Tasks
- Resolving Conflict
- Upholding Standards
Technical Competencies:
- Automation Acumen
- Automation Enablement
- Client Relationship Management
- Coaching and Mentoring Operational Practices
- Collaboration
- Continuous Improvement
- Operations Risk Management
- Resource & Capacity Optimization
- Strategic Alignment & Execution
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Job Description
- To specifically attend to client’s complaints on behalf of the company for the short - term insurance. To provide and facilitate informed, helpful, educative solutions to aggrieved clients to overturn their service experience journey from unsatisfactory to satisfactory and to provide long term solution to the business whilst acting as the custodians of Treating Customers Fairly (TCF). To help client via all platforms i.e., Call Centre, social media and other mandated platforms.
Qualifications
- Type of Qualification: First Degree
- Field of Study: Insurance Related Qualification
Experience Required
- Insurance & Asset Management
- 3-4 years industry related experience for both short term/long term. Working experience in the position. Broad personal lines insurance experience
Additional Information
Behavioural Competencies:
- Articulating Information
- Challenging Ideas
- Providing Insights
- Showing Composure
- Taking Action
- Thinking Positively
- Upholding Standards
Technical Competencies:
- Call Reporting
- Compliance
- Customer Reception and Channeling
- Digital Analytics and Reporting
- Product and Services Knowledge
- Promote Good Governance, Risk & Control
- Risk Awareness
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Job Description
- To develop, design and maintain the solution architectures for specific business functional/technical areas within Data and Analytics. To participate in the definition of the higher-level functional and non-functional requirements, analyse technical trade-offs, determine the major components and subsystems, and define the interfaces and collaborations between them, safeguarding the strategic alignment of technology architecture with the agreed business outcomes.
Solution Design & Architecture
- Design scalable, secure, and high-performance data solutions aligned with business requirements.
- Define data architecture standards, patterns, and best practices.
- Lead the selection of appropriate technologies, platforms, and tools for data solutions.
Enterprise Data Strategy
- Contribute to the development and execution of enterprise data strategies.
- Align data architecture with business goals, digital transformation initiatives, and regulatory requirements.
- Promote data as a strategic asset across the organization.
Data Modeling & Integration
- Develop conceptual, logical, and physical data models.
- Architect data integration solutions across on-premises and cloud environments.
- Ensure data consistency, quality, and lineage across systems.
Cloud & Platform Architecture
- Design and implement cloud-native data solutions (e.g., Azure, AWS, GCP).
- Evaluate and integrate data platforms such as data lakes, data warehouses, and lakehouses.
- Optimize data storage, compute, and processing architectures.
Governance, Security & Compliance
- Embed data governance principles into solution design.
- Ensure compliance with data privacy regulations (e.g., POPIA, GDPR).
- Implement data security controls, access management, and encryption strategies.
Collaboration & Stakeholder Engagement
- Work closely with business units, data engineers, analysts, and IT teams.
- Translate business needs into technical requirements and data solutions.
- Present architectural decisions and roadmaps to senior leadership.
Innovation & Continuous Improvement
- Stay abreast of emerging technologies and trends in data architecture.
- Drive innovation in data engineering, analytics, and AI/ML enablement.
- Continuously improve architecture for performance, cost-efficiency, and agility.
Mentorship & Leadership
- Provide technical leadership and mentorship to data engineering and analytics teams.
- Establish architectural review processes and promote knowledge sharing.
- Contribute to talent development and capability building in data disciplines.
Qualifications
- Type of Qualification: First Degree
- Field of Study: Information Studies
Other Minimum Qualifications, certifications or professional memberships
- Relevant Architecture Certification;
- AWS Certification advantageous
- TOGAF Frameworks
Experience Required
Information Lifecycle Management
- Data & Analytics
- 5-7 years
- Knowledge and experience working with and implementing internationally recognised frameworks; such as TOGAF, Zachman etc. Proven track record of comprehensive analysis and architectural skills to drive delivery of architectural constructs and artefacts in line with business strategy
- 5-7 years
- Proven track record of comprehensive analysis and architectural skills to drive delivery of architectural constructs and artefacts in line with business strategy
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Checking Things
- Examining Information
- Exploring Possibilities
- Interacting with People
- Meeting Timescales
- Producing Output
- Providing Insights
- Taking Action
- Team Working
Technical Competencies:
- Data Integrity
- IT Applications
- Knowledge Classification
- Knowledge Management Systems
- Systems Design
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Job Description
- To spearhead the creation and delivery of compelling, high-quality video and multimedia content that strategically aligns with Group, BU, product, and segment objectives, as well as overarching creative strategy and vision.
- This role brings innovative storytelling and video production together to drive engagement, amplify brand impact, and achieve business goals that align with StudioBlue’s Quick, Slick, Easy positioning.
Qualifications
- First Degree in Design Studies with 5–7 years’ experience spearheading creation and delivery of cross-platform multimedia (video, animation, digital) and driving creative storytelling.
- Proven ability to lead end-to-end multimedia strategy and execution, owning complex projects from concept to production, including storyboarding, filming, editing, and final delivery.
- Strong video production expertise managing full shoot lifecycle (bookings, studio operations, equipment, editing) while coordinating with account managers, vendors, and stakeholders.
- Agency/studio background with solid project management skills; manages timelines, budgets, and multiple shoots while shaping stakeholder direction and presenting concepts.
- Demonstrated leadership experience leading projects and teams, mentoring junior designers, and driving innovation, out-of-the-box thinking, and high-impact creative delivery.
Additional Information
Behavioural Competencies:
- Checking Things
- Establishing Rapport
- Generating Ideas
- Producing Output
- Team Working
Technical Competencies:
- Analysing and Interpreting Information
- Brand Architecture and DNA
- Brand Management
- Client Journeys and Personas
- Client Value Propositions
- Developing an Effective Media Mix
- Digital Media and Advertising
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Job Description
- Assist in applying data mining techniques and conduct statistical analysis to large, structured and unstructured data sets to understand and analyse phenomena. Model business problems, discovering insights and opportunities through statistical, algorithmic, machine learning and visualisation techniques, working closely with clients, data and technology teams to turn data into critical information used to make sound business decisions.
Qualifications
- Type of Qualification: First Degree
- Field of Study: Information Studies
- Type of Qualification: First Degree
- Field of Study: Information Technology
Experience Required
Data Monetisation
- Data & Analytics
- 3-4 years
- Experience in working with unstructured data (e.g. Streams, images) Understanding of data flows, data architecture, ETL and processing of structured and unstructured data. Using data mining to discover new patterns from large datasets. Implement standard and proprietary algorithms for handling and processing data. Experience with common data science toolkits, such as SAS, R, SPSS, etc. Experience with data visualisation tools, such as Power BI, Tableau, etc.
- 3-4 years
- Proven development experience in software and software engineering. Understanding of financial services data processes, systems, and products. Experience in technical business intelligence. Knowledge of IT infrastructure and data principles. Project management experience. Experience in building models (credit scoring, propensity models, churn, etc.)
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Checking Things
- Examining Information
- Exploring Possibilities
- Interacting with People
- Interpreting Data
- Meeting Timescales
- Producing Output
- Providing Insights
- Team Working
Technical Competencies:
- Data Analysis
- Database Administration
- Data Integrity
- Knowledge Classification
- Research & Information Gathering
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Job Description
- We are looking for an experienced and operationally strong Operations Manager to provide infrastructure, operational and project support across allocated regions within a province.
- This role is responsible for supporting the physical network by ensuring that Points of Representation are operationally ready, infrastructure standards are maintained, service level commitments are met, and regional infrastructure projects are delivered effectively.
- The role requires a disciplined operations professional who can work across multiple stakeholders, manage vendors, support branch readiness, identify risks, resolve operational breakdowns and contribute to CAPEX and OPEX planning.
Key Responsibilities:
- Manage regional infrastructure requirements across Points of Representation, including openings, closures, revamps, relocations, floorplan approvals, equipment movements and operational readiness.
- Build and manage effective working relationships with Group Real Estate Services, Security, Information Technology, facilities, vendors, head office teams and provincial stakeholders to ensure timely resolution of operational and infrastructure issues.
- Monitor service level agreements, identify service breakdowns, conduct root cause analysis and escalate unresolved matters through the correct channels to ensure sustainable resolution.
- Conduct branch infrastructure audits and regional visits to assess housekeeping, operational readiness, risk items, equipment requirements and adherence to required standards.
- Support CAPEX and OPEX planning by providing input into budget requirements, forecasts, cost saving opportunities, cash service costs and infrastructure investment decisions.
- Co-ordinate and support regional projects, IT releases, premises maintenance activities, device rollouts, deep cleaning, cash logistics and other operational initiatives impacting the physical network.
- Use Management Information Systems and operational data to analyse channel performance, identify improvement opportunities and support informed decision-making across the region.
- Provide responsive operational support during incidents, including robberies, bomb scares, system failures, vendor issues and other disruptions that may impact branch operations and client service delivery.
Qualifications
- Bachelor’s Degree or Advanced Diploma in Operations Management, Business Management, Project Management, Facilities Management, Infrastructure Management, Finance, Supply Chain Management or a related field.
Experience Required:
- 5 to 7 years’ experience in a service, operations, branch support, infrastructure or regional operational environment.
- Strong working knowledge of branch operations and the operational requirements of a physical banking network.
- Experience co-ordinating vendors, infrastructure activities, service providers, projects and operational support teams.
- Exposure to CAPEX/OPEX planning, budget tracking, service level management, risk identification and operational problem-solving would be advantageous.
- People management or team supervision experience would be beneficial.
Additional Information
Behavioural Competencies:
- Articulating Information and Challenging Ideas
- Embracing Change and Taking Action
- Following Procedures and Making Decisions
- Providing Insights and Generating Ideas
- Resolving Conflict and Understanding People
- Team Working and Seizing Opportunities
Technical Competencies:
- Banking Process & Procedures
- Customer Understanding ( Consumer Banking)
- Data Management (Administration)
- Infrastructure and Platforms Support
- Planning, Forecasting and Budgeting
- Risk Identification
- Workspace Management
go to method of application »
Job Description
- To provide appropriate financial and estate planning advice to Private and Business Banking Clients (i.e., Private Banking Signature, Premium, Growth and Commercial Banking) in order to solve for their complex financial needs.
Qualifications
- Type of Qualification: Diploma
- Field of Study: Banking
- Type of Qualification: First Degree
- Field of Study: Business Commerce
Experience Required
- Client Coverage
- Consumer & High Net Worth
- 5-7 years
- Experience in all the product categories in terms of FAIS for SBFC including Business Assurance.
Additional Information
Behavioural Competencies:
- Articulating Information
- Convincing People
- Developing Expertise
- Documenting Facts
- Establishing Rapport
- Examining Information
Technical Competencies:
- Financial Acumen
- Financial Analysis
- Financial Industry Regulatory Framework
- Financial Planning
- Interpreting Financial Statements
- Legal Compliance
go to method of application »
Job Description
- To provide dedicated security services at a provincial level to ensure that the financial services organisation's standards of protection for people and assets at points of representation, other strategic installations are implemented and maintained in order to successfully mitigate emergency incidents.
- To assist in the direction of the province's security programs and protocols to ensure compliance with applicable laws, rules, regulations, policies and procedures.
Qualifications
- A Degree in Business Commerce, Security Management
Experience Required:
- 5-7 years The job requires an incumbent with demonstrated experience within the Physical Security environment. General knowledge of the banking industry would be an advantage.
Additional Information
Key Responsibilities:
- Monitor and manage physical security service providers in the different commodities on behalf of Group Physical Security Operations to ensure compliance with contract and service level agreement requirements. Promote general security awareness and vigilance via in-person coaching and presentations to senior leaders and staff within the province. Engage with provincial leaders to understand business needs and requirements and translate into technical physical security requirements to enable request for information (RFI) processes.
- Lead and drive the successful implementation of Retail and Physical Security projects within the province to ensure standardisation across South Africa. Assume responsibility to implement security technologies to the organisation's defined minimum-security standards to realise the digitisation aspirations of the organisation. Develop and maintain working and collaborative relationships with business partners and provincial leaders to foster greater cooperation and alignment between Segments and Real Estate Services Physical Security Operations.
- Lead all Incident Management processes within the province to respond to security incidents and develop or execute the appropriate resolution of security incidents. Attend to the incident as the organisation's representative relating to the crime scene and identify the appropriate actions to be taken to ensure the recovery of all Bank assets.
- Develop and present incident reporting by conducting post-mortem completion and submission to Physical Security South Africa and the Provincial business partners in order to learn lessons and agree the key actions.
- Motivate amendment to existing policies, specifications, and standards, to eliminate the risks, and reduce the frequency and severity of such incidents within the province. Compile and present reports informing Physical Security, South Africa and provincial leaders of all physical crime incidents relating to security operations within the province. Conduct branch physical security and guard compliance assessments as per monthly goals and provide guard and staff awareness sessions during these visits.
- Perform branch assessments as well as ATM assessments within the province in order to identify risks and develop / implement risk mitigation actions. Lead, drive and manage all Physical Security projects within the province in order to ensure implementation within time and budget. Assume responsibility for final sign-off on all branch build projects, certificate of compliance sign off’s for all security equipment deployed per commodity as well as completing the asset register.
Behavioural Competencies:
- Adopting Practical Approaches
- Checking Things
- Developing Expertise
- Documenting Facts
- Establishing Rapport
- Examining Information
- Following Procedures
- Resolving Conflict
- Showing Composure
- Taking Action
- Team Working
- Upholding Standards
Technical Competencies:
- Continuous Process Improvement
- Emergency Response
- Incident Management
- Intrusion Detection Systems
- Office Logistics
- Physical Inspection
- Project Management (Project Mgmt)
- Project Reporting
- Security Assessment
- Video Monitoring Systems
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Job Description
- To provide business partnering advisory services and support to the Personal & Private Banking business stakeholders by understanding stakeholder requirements & analysing the appropriate toolkits available to address them.
- To support the overall people experience within the Personal & Private Banking portfolio/s; analysing & integrating data to resolve problems; escalating complex inquiries to appropriate parties. To act as people champion, facilitating/coordinating all P&C activities & projects to support a transforming organisation.
Qualifications
Minimum qualifications
- Degree in Human Resources Management / Behavioural Science / Social Science.
Experience required
- Minimum 3 -4 years experience in People & Culture, with strong preference to a partnering role.
- Track record of problem solving in support of business specific objectives.
- Demonstrated knowledge & understanding of the role People & Culture management plays in enabling business commercial & social relevance, whilst remaining relevant to the people within the business.
- Experience working with all levels of teams in a complex environment.
- Pro-actively support the consistent and effective implementation of P&C initiatives, by providing appropriate information and resolving standard issues for various stakeholders within the designated area of responsibility; enabling a personalised workforce experience.
- Must be able to demonstrate an understanding of the P&C value chain and the interrelationships between components, engaging with various stakeholders in work conducted to support the facilitation of an effective ecosystem of partners.
- Provide support to Line Managers, with reference to the appropriate toolkits, in ensuring the correct processes are adhered to when designing jobs.
- Support employees with P&C system/information related queries, providing advice as appropriate.
- Maintain up to date system information; sourcing and extracting reports, to support business requests within area of responsibility.
- Maintain organisation structures for the designated area/s, ensuring integrity of information is reflected through collaboration with the Organisational Management team.
- Track and monitor key people and culture metrics, identifying trends and ensuring value is extracted from such data.
- Must be able to interrogate the appropriate use of data to create insights, through predictive analytics, in order to optimise the solution offering and inform decision-making processes.
Additional Information
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Checking Things
- Developing Expertise
- Establishing Rapport
- Examining Information
- Following Procedures
- Interpreting Data
- Managing Tasks
- Meeting Timescales
- Team Working
- Upholding Standards
Technical Competencies:
- Decision Making
- Digital Advocacy
- Inclusive Facilitation
- Integrative Leadership
- Organisational Navigation
- Storytelling
Method of Application
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